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Recent iPhone 5 questions

I have an iPhone 5 that just went black. I can't get it to

I have an iPhone 5 that just went black. I can't get it to turn back on. I put it on the charger and nothing happened. HELP!JA: OK. To minimize me, please click the down arrow at the top right corner of this box.Customer: Why do I need to minimize?JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: I don't know what that is.JA: Have you installed any updates recently?Customer: NoJA: What troubleshooting have you tried?Customer: tried turning it on or off whatever and plugged it in to see if it would come onJA: Anything else you want the Mac expert to know before I connect you?Customer: I don't guess. This is my first time to contact Apple. I am not techy at all.

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14,530 satisfied customers
I turned off my Iphone 5 last night at the movies and

I turned off my Iphone 5 last night at the movies and misplaced it in my house somewhere and cannot call myself with my land line. help appreciated.JA: What Operating System (OS) are you running on your iPhone 5?Customer: verizonJA: When did you purchase your iPhone 5? What troubleshooting have you tried?Customer: 3 years? it was new. 5c? early 5 phoneJA: Anything else you want the Mac expert to know before I connect you?Customer: I have a dell, a macbook pro, a ipad

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Josh

It Support Specialist

Associate Degree

15,140 satisfied customers
Lost all my contact on my i phone 5, 4.2.1, about 3 or 4

Lost all my contact on my i phone 5JA: What Operating System (OS) are you running on your iPhone 5?Customer: 4.2.1JA: When did you purchase your iPhone 5? What troubleshooting have you tried?Customer: about 3 or 4 years ago noneJA: Anything else you want the Mac expert to know before I connect you?Customer: had some problem with i cloud always asking for agreement on my screen

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Josh

It Support Specialist

Associate Degree

15,140 satisfied customers
Ashik, By mistake, I put two apps together in a box on my

Hi Ashik,By mistake, I put two apps together in a gray box on my iPhone 5S. I don't want them together. How do I separate them so they appear separately on my phone?Thanks, Holly

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12,484 satisfied customers
I am leaving very soon for a trip and have been trying to

I am leaving very soon for a trip and have been trying to clear my iPhone5s of the photos on it. I backed them up and ended up with every photo I have ever taken. I need help on how to clear my phoneJA: What Operating System (OS) are you running on your iPhones?Customer: IOS 10.2.1JA: When did you purchase your iPhones? What troubleshooting have you tried?Customer: years ago and I have not tried troubleshooting. I watched a youtube tutorialJA: Anything else you want the Mac expert to know before I connect you?Customer: no

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Josh

It Support Specialist

Associate Degree

15,140 satisfied customers
IPhone 5c. After dropping the phone, the screen brightness

iPhone 5c. After dropping the phone, the screen brightness was suddenly very low. I raised brightness to highest level, now the contrast appears ridiculously high, dark areas are black instead of dark gray. SETTINGS are all normal. Also, within menus you can see remnants of the home screen faded beneath the normal display (it looks very much like an old picture tube with a 'burned' image). Have powered off and rebooted.JA: What Operating System (OS) are you running on your iPhone?Customer: 10.2.1JA: When did you purchase your iPhone? What troubleshooting have you tried?Customer: It's about 20 months old. I have checked all SETTINGS and power-cycled and rebooted.JA: Anything else you want the Mac expert to know before I connect you?Customer: no

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Josh

It Support Specialist

Associate Degree

15,140 satisfied customers
When using maps on iPhone 5S 10.2 how do you type in the

when using maps on iPhone 5S 10.2 how do you type in the search bar?JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: iOS 10.2.1JA: Have you installed any updates recently?Customer: it says my software is up to date, this all started when I updated to 10.2.1 (accidentaly)JA: What troubleshooting have you tried?Customer: noneJA: Anything else you want the Mac expert to know before I connect you?Customer: no

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Kamil Anwar

IT Consultant / Systems Engineer

Bachelor's Degree

9,370 satisfied customers
My apple 5S has mysteriously stopped working. It won't open.

My apple 5S has mysteriously stopped working. It won't open. It was at 100% this morning. I read mail and texted a bit but now nothing happens. It's been on the charger for about an hour but still isntJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: Ok, you got me. I don't know. AT&T?JA: Have you installed any updates recently?Customer: Last update about a month ago.JA: What troubleshooting have you tried?Customer: Just trying to turn it off (no apple symbol appears) and charging.JA: Anything else you want the Mac expert to know before I connect you?Customer: Yesterday the App store app wouldn't download anything.

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Viet - Mac Tech

Computer Technican

Bachelor's Degree

50,602 satisfied customers
I was just wondering how to view my complete FaceTime

I was just wondering how to view my complete FaceTime history. Whenever I call the same person again I am no longer able to view the information from previous calls with the same person.JA: What's the model and Operating System (OS) of your device?Customer: 10.0.2 is what I have on my iPhone 5sJA: When did you purchase your Apple device? What troubleshooting have you tried?Customer: I believe I purchased it in 2015.. I haven't tried anything because I am not sure what to tryJA: Anything else you want the Mac expert to know before I connect you?Customer: no

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Josh

It Support Specialist

Associate Degree

15,140 satisfied customers
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