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Recent iPad 2 questions

When I go to the app store and try to download Hulu or

When I go to the app store and try to download Hulu or anything it says that my Apple Id is disabled. I've reset my pass word so many times, but it still says that the apple ID is disabaledJA: When did you last reset your Apple ID or password?Customer: yesterdayJA: What's the model and Operating System (OS) of your device?Customer: iPad 2 system ios 9.3.5JA: When did you purchase your iPad? What troubleshooting have you tried?Customer: My daughter in law brought it for me, and I received it last Thurday. Its refubishJA: Anything else you want the Mac expert to know before I connect you?Customer: none that I can think of

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Josh

It Support Specialist

Associate Degree

15,114 satisfied customers
My iPad 2 won't back up and share photos when I am plugged

Hi pearl. My iPad 2 won't back up and share photos when I am plugged into power and on wifi.JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: i am not sure but I don't get updatesJA: Have you installed any updates recently?Customer: There are none to installJA: What troubleshooting have you tried?Customer: Well I don't know how to ....? Sorry not a young personJA: Anything else you want the Mac expert to know before I connect you?Customer: Yes my iPad says it has run out of storage. I have hardly any pictures, I have deleted every possible email and a handful of useful apps - you can fit them all on one page.

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John T. F.

Self-employed Business Owner

Two Decades Field Experience

4,010 satisfied customers
My iPad suddenly stopped working. It was fine and worked

My iPad suddenly stopped working. It was fine and worked well while I was on a plane. Then when I tried it again I can't get the slide to work. I tried the hold down the 2 buttons for 10 sec twice but it just returned to that same state. I tried the accessibility option and tried the voice over and now I can't get it to stop!!

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12,468 satisfied customers
Rolling Sky sound is not working on my iPad 2. Is there

Rolling Sky sound is not working on my iPad 2. Is there anything I can do?JA: How old is your iPad, and what model are you using?Customer: About 3 years. Where do I find the model?JA: Have you installed any updates recently?Customer: I try to keep it updated, but mostly software updates for apps. Don't know where to go or if there are hardware updatesJA: Anything else you want the computer expert to know before I connect you?Customer: That's it as far as I know.

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Richard

IT Manager

IT Manager, Consultant

56,338 satisfied customers
Autofill on iPad 2 not working, At least iOS 10. Should I

Autofill on iPad 2 not workingJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: At least iOS 10. Should I look up specific number?JA: Have you installed any updates recently?Customer: Apps update automaticallyJA: What troubleshooting have you tried?Customer: Turned auto fill off & onJA: Anything else you want the Mac expert to know before I connect you?Customer: it doesn't happen all the time...just most

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Josh

It Support Specialist

Associate Degree

15,114 satisfied customers
I'm using a new apple iPad Air 2, trying to access iTunes

Hi , I'm using a new apple iPad Air 2, trying to access iTunes have put all my details in, msg keeps coming up " this app has not been used in the iTunes Store " everytime u go back to your payment details it says contact apple supportJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: iOS 10.2JA: Have you installed any updates recently?Customer: Only the one from the new iPad 2JA: What troubleshooting have you tried?Customer: YesJA: Anything else you want the Mac expert to know before I connect you?Customer: No thank you

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Josh

It Support Specialist

Associate Degree

15,114 satisfied customers
I have an older model ipad that is very slow. Is there

I have an older model ipad that is very slow. Is there anything I can do to speed it and stop it from freezing

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12,468 satisfied customers
I like to play games but lately they keep crashing on me. I

I like to play King games but lately they keep crashing on me. I think I have an iPad 2. What do you think is wrong.?

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Josh

It Support Specialist

Associate Degree

15,114 satisfied customers
My iPad 2 was charged and working fine. I closed the cover

Hello Pearl. My iPad 2 was charged and working fine. I closed the cover for a few hours. I came back, and it won't wake up - even when I plug it in, when I push the home and the power button together for ten seconds, etc. Is there any hope?JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Mac Technician should know?Customer: Nothing else happened. It just won't respond to anythingJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.

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Vinod Menon

Master's Degree

3,544 satisfied customers
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