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Recent iMovie questions

I received an email supposedly from Apple, about a January

good morning, I received an email supposedly from Apple, about a January 2017 purchase that I didn't make. Language and punctuation clearly not Apple. Is there a way to verify that I can just delete this email without consequences?JA: Just to clarify, what email service provider are you using?Customer: Comcast... it came to my iCloud email address.JA: Have you installed any updates recently?Customer: to my phone, the system update, to the computer an iMovie update some time early last week, I thinkJA: What troubleshooting have you tried?Customer: nothing... wanted to check with you first. Last week I ran software "M" to detect Malware (given to me by your Los Gatos store) and nothing came up as a problem..JA: Anything else you want the Mac expert to know before I connect you?Customer: jDon't think so.

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Josh

It Support Specialist

Associate Degree

16,708 satisfied customers
I am not sure if this is the right place to ask. But I am

I am not sure if this is the right place to ask. But I am working on a keynote presentation and am trying to add videos I created on iMovie. I can't seem to figure it out, even after searching the internetJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: It isn't OS X... where do I find the operating system I currently have? Sorry...I'm the worst at all this stuffJA: Have you installed any updates recently?Customer: NoJA: What troubleshooting have you tried?Customer: NoneJA: Anything else you want the Mac expert to know before I connect you?Customer: I think that's it

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David

Bachelor's Degree

1,362 satisfied customers
I've got an external Mac USB Fax Modem. Last time I used it

I've got an external Mac USB Fax Modem. Last time I used it was before I upgraded to El Capitan. Now I can't fax. What do I need to do to get the it to work with El Capitan?

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Justin Johnson

Training and Development Contractor

460 satisfied customers
I am trying to export a short film from iMovie and each time

Hi! I am trying to export a short film from iMovie and each time it fails with the error message 'this is null'. What is the problem?JA: Just to clarify, how often have you been getting this particular message?Customer: I've had it about 5 or 6 times and I've tried different sharing....to theater, to file, to mail.JA: Have you installed any updates recently?Customer: noJA: What troubleshooting have you tried?Customer: I've tried doing different specs....720, 1080, etc, I've tried sharing from the tool bar or from file - sharing, I've also doen command E, which failed 3 times and then worked once, but said it failed. That version is in theater with (!) on it, but does play. I've tried sharing from that version too.JA: Anything else you want the Mac expert to know before I connect you?Customer: No

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2,738 satisfied customers
IMovie is stuck in Event Processing mode. How can I stop it.

iMovie is stuck in Event Processing mode. How can I stop it. I have already force quit the program but every time I re-open it it does the same thing.JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: Os X Lion?JA: Have you installed any updates recently?Customer: noJA: What troubleshooting have you tried?Customer: googleJA: Anything else you want the Mac expert to know before I connect you?Customer: no

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Josh

It Support Specialist

Associate Degree

16,708 satisfied customers
I am in google drive iPad app and want to open a video so it

hi,I am in google drive iPad app and want to open a video so it can be used in in an iMovie. I can find the file but no information icon appears )which is where I am being told to select the open with open to get it transferred to my iMovie project. My iPad app view looks different to the online screen shots I am seeing.any thoughts?

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Pete

Engineer

Bachelor's Degree

11,068 satisfied customers
I restarted my comp but iMovie was not responding and i

i restarted my comp but iMovie was not responding and i didn't save so i think i lost a movie how can i get it back could i go back to time machine?JA: How long has this been going on?Customer: maybe an hourJA: What troubleshooting have you tried?Customer: or soJA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?Customer: time machine

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Pete

Engineer

Bachelor's Degree

11,068 satisfied customers
Within iMovie 10.0.6, I accidentally trashed a project. Then

Within iMovie 10.0.6, I accidentally trashed a project. Then iMovie quit. I'm wondering how to get that project back.JA: What kind of Mac do you have (Pro, Air, iMac, mini)? What year is it from?Customer: MacBook Pro. 2014 I think. It's running Yosemite 10.10.5JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) are you running?Customer: Yosemite 10.10.5JA: Have you installed any updates recently? What troubleshooting have you tried?Customer: No recent updates. I've tried trashing the CurrentVersion.flexolibrary files.JA: Anything else you want the Mac expert to know before I connect you?Customer: I think the files are still on the Mac, but I cannot restore them to iMovie.

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Josh

It Support Specialist

Associate Degree

16,708 satisfied customers
I am using iMovie and whilst applying a transition the

I am using iMovie and whilst applying a transition the cursor has frozen. I am unable to apply Force QuitJA: How long has this been going on?Customer: It has just happenedJA: What troubleshooting have you tried?Customer: None so far - what do you suggest ?JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?Customer: noJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.

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Ashik

Master's Degree

12,898 satisfied customers
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