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I can't get this iPhone to show up on iTunes in a way that

I can't get this iPhone to show up on iTunes in a way that will let me back it up, so I can transfer all the info to a new phone..Help Please?JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: um Sorry, Im using an iMac computer, not sure what version of IOS it is...JA: Have you installed any updates recently?Customer: Don't think so...JA: What troubleshooting have you tried?Customer: Well, I did this with my wifes phone and mine last night, worked fine, when I try to pull up this iPhone on iTunes, file, devices, it does't show up, its grayed out...JA: Anything else you want the Mac expert to know before I connect you?Customer: No

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12,468 satisfied customers
I may have downloaded a virus related to mac mechanic site.

I may have downloaded a virus related to mac mechanic site. My computer will only open to black screen. I've tried all suggestions on usual mac fixes. I even tried rebooting with a disk and it still didn't work.JA: Just to clarify, what's the model of your Mac, and what operating system are you running?Customer: Late 2008 aluminum body. And its running as updated OS 10 system that the machine could handle. I believe snow leopard.JA: What's the model of your Apple device (e.g. Macbook, iMac, iPhone, iPad, etc.)?Customer: Macbook pro A1278JA: When did you purchase your Apple device? What troubleshooting have you tried?Customer: 2008 Reboot using Snow leopard disc.Hold C key while attempting to boot(Unsuccessful) Pram reset(Command option PR)Unsuccessful) Shift(hold) Unsuccessful) SMC reset(Unsuccessful)JA: Anything else you want the Mac expert to know before I connect you?Customer: No

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Jon

Bachelor's Degree

374 satisfied customers
I have problems with my bluetooth, Sierra, 10.12.4, I

Hello! I have problems with my bluetoothJA: What's the model and Operating System (OS) of your device?Customer: Sierra, 10.12.4JA: When did you purchase your Apple device? What troubleshooting have you tried?Customer: I purchase in 2015, I try to reset bluetoothJA: Anything else you want the Mac expert to know before I connect you?Customer: But, my computer is missing this file: com.apple.bluetooth.plist

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Mike

Creative and Apple IT Consultant

Some college

10,968 satisfied customers
It's my husbands imac. It won't boot just a screen with the

It's my husbands imac. It won't boot just a white screen with the apple logoJA: What's the make and model of your machine? And how long has the screen been an issue?Customer: Have to look. Just a momentJA: Have you installed any updates recently?Customer: they install automaticallyJA: Anything else you want the computer expert to know before I connect you?Customer: We are old and not very tech savvy! Thanks

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Justin Johnson

Training and Development Contractor

282 satisfied customers
I caannot aapprove my iphone with icloud after upgrading the

I caannot aapprove my iphone with icloud after upgrading the OSJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?Customer: Sierra on my imac and I am using an iphone with the os upgradedJA: Have you installed any updates recently?Customer: Yes and I am trying to set it up de novo after upgrading the iosJA: What troubleshooting have you tried?Customer: I am tring to get the iphone "approved" from icloud on my other apple devices. I tried using the ipad and failed. I am now working off my iMacJA: Anything else you want the Mac expert to know before I connect you?Customer: Cant think of anything

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Justin Johnson

Training and Development Contractor

282 satisfied customers
I can't log into my computer I am using the same password I

I can't log into my computer I am using the same password ***** always useJA: Just to clarify, what's the make and model of your machine, and what operating system are you running?Customer: Emac#2546 is all I knowJA: Have you installed any updates recently?Customer: NoJA: What troubleshooting have you tried?Customer: Just can't open the computerJA: Anything else you want the Mac expert to know before I connect you?Customer: No

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Jon

Bachelor's Degree

374 satisfied customers
I restarted it to install updates. Now it gets two thirds of

I restarted it to install updates. Now it gets two thirds of the way across the boot line and it shuts down to a black screenJA: How much experience do you have with this particular machine?Customer: Not much. It's my mother in laws.JA: What's the model and Operating System (OS) of your device?Customer: Not sure. It was updated probably a year ago. It is an iMac desktopJA: When did you purchase your iMac? What troubleshooting have you tried?Customer: I tried command, option, p, rJA: Anything else you want the Mac expert to know before I connect you?Customer: And reboot. Command option o f

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Jon

Bachelor's Degree

374 satisfied customers
I want to give my iMac to my son and I need to remove my

I want to give my iMac to my son and I need to remove my personal stuff yet leave the applications that we use. How do I do this without losing the info on my other iMacsJA: What Operating System (OS) are you running on your iMac?Customer: El CapitianJA: When did you purchase your iMac? What troubleshooting have you tried?Customer: 2010. I have backed up files, Now I am about to sign out of iTunes and messenger. I need to get rid of backups, but when I delete one on the old computer it deletes them on my newer computer (purchased this year)JA: Anything else you want the Mac expert to know before I connect you?Customer: no

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12,468 satisfied customers
My iMac serial number is CO2LA2KF815, my computer says that

My iMac serial number is *****JA: How much experience do you have with this particular machine?Customer: my computer says that it and my printer are not connectedJA: Have you installed any updates recently?Customer: I have 6 years experienceJA: What troubleshooting have you tried?Customer: it doesn't let me update my printerJA: Anything else you want the Mac expert to know before I connect you?Customer: I don't know what trouble shooting is

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Viet - Mac Tech

Computer Technican

Bachelor's Degree

50,566 satisfied customers
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