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The app iBooks on my iPad is freezing, deleting highlighted

The app iBooks on my iPad is freezing, deleting highlighted areasJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: iOS does that mean capacity 64JA: Have you installed any updates recently?Customer: Yes always do the updates, do every night if there are anyJA: What troubleshooting have you tried?Customer: Shutting iPad down & starting up againJA: Anything else you want the Mac expert to know before I connect you?Customer: Have deleted anything I don't use . Only have 205 pics anything I read & am finished with, I delete it, taken games off, deleted gig saw puzzles I have done

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Justin Johnson

Training and Development Contractor

380 satisfied customers
I have an iPad. Only 16 gb. I am thinking of getting another

I have an iPad . Only 16 gb. I am thinking of getting another one with higher gb but I have had issues with this oneJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: I don't know. If I am in Facebook, sometimes it just shuts down. I have a lot of trouble trying to click on Facebook links. And if I get a new iPad will all the books I have loaded on the iPad transfer to the new oneJA: Have you installed any updates recently?Customer: No but if it says to install I do. And I think some of them install at 2am automaticallyJA: What troubleshooting have you tried?Customer: Shutting it off and waiting to turn it onJA: Anything else you want the Mac expert to know before I connect you?Customer: Will everything transfer to new iPad?

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Cris

Desktop Support

Associate Degree

8,510 satisfied customers
I have a new MacBook Air. I have iBooks on other devices. I

I have a new MacBook Air. I have iBooks on other devices. I see them with the download symbol. I click to download, it starts downloading, the a prompt comes up to continue or cancel download. it will not allow me to continueJA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?Customer: don't know,JA: Have you installed any updates recently?Customer: had pc a week. dowloaded all that I know to start usingJA: What troubleshooting have you tried?Customer: followed iBook help but with same resultsJA: Anything else you want the Mac expert to know before I connect you?Customer: no

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Justin Johnson

Training and Development Contractor

380 satisfied customers
IBooks stopped opening some of my books I used to open and

iBooks stopped opening some of my books I used to open and read recentlyJA: How long has this been going on?Customer: I just tried it now. Didn't try to open the books since two weeks or a little bit moreJA: What troubleshooting have you tried?Customer: I was checking now again and it opened. Don't understand what happened. It was the Filemaker training series that wasn't openingJA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?Customer: Some pages are blank and some figures not showing. Only name CVC.pngJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.

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Richard

IT Manager

IT Manager, Consultant

57,428 satisfied customers
I have several pdf files in iBooks on a newish iphone6 which

I have several pdf files in iBooks on a newish iphone6 which won't open.JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.Customer: I see a list of files but clicking on one has no effectJA: Is there anything else the Mac Technician should be aware of?Customer: Not reallyJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.

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Richard

IT Manager

IT Manager, Consultant

57,428 satisfied customers
I have an old busted iphone and an old busted macbook.

Hi, I have an old busted iphone and an old busted macbook. SInce I got all the important data off them already, my next wisth is to bust them some more and see what's inside / make some art / have a good story to tell. I'm wondering if, other than the usual concern about getting cut on a sharp edge, if there's anything I should be especially concerned about during my destructive/creative phase? Thanks in advance!

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12,600 satisfied customers
How to I correct the problem that my recent download of OS

How to I correct the problem that my recent download of OS X El Capitan seems to be incompatible with my old iPhoto app?

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Richard

IT Manager

IT Manager, Consultant

57,428 satisfied customers
Pearl, JA: Sometimes things that you think will be really

Hi Pearl,JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.Customer: iBooks opens, then crashes on my iPad. This has happened since the upgrade to 9.3JA: Is there anything else the Mac Technician should be aware of?Customer: It worked before the initial upgrade? I am currently running the latest 9.3.1JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.

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Mike

Creative and Apple IT Consultant

Some college

11,034 satisfied customers
I just bought my Mac Mini this morning and have upgraded

I just bought my Mac Mini this morning and have upgraded from Yosemite to El Capitan. I've noticed that my Mac Mini is REALLY slow (when I click on a menu item, it can take 3-4 seconds before the Mac Mini responds? I've only downloaded 2 programs from the Mac App Store (Evernote and Todoist), the rest of my Apps came with the Mac Mini. The Specs are a 1.45 Dual Core-i5 with 4GB of DDR3 RAM and a 500GB 5,400RPM Hard Drive.

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Mike

Creative and Apple IT Consultant

Some college

11,034 satisfied customers
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