American Flight 702 from Dallas to Philadelphia to Venice,
American Flight 702 from Dallas to Philadelphia to Venice, Italy left at 12:15 on July 27, 2016. We were at the airport 2 hours ahead of time - checked our phone to see the flight was leaving out of Gate 36 - just before boarding time we notice very few customers - asked the agent she said the flight had be changed to Gate 30 - we ran - Kathy Parks (ticket agent) told us to board but couldn't take our carryon (it was full). Let my husband through the gate - took our luggage - We asked to please be able to take our jewelry out of the carryon - she pulled the bag behind her and said NO, again we asked and told her the jewelry was in a small bag - easy to get to - please let us get the jewelry bag - again NO and pulling the bag away from us. My husband said something under his breathe - and that's when she said, "You're not going anywhere"At this point we told her we had saved 35 years for this trip - if we didn't make this plane we would miss our 12 days cruise with Oceania - we begged - Please - we're sorry - please don't do this - Please - She held firm - called for security - grabbed her purse and walked away.We went to the customer service people - No help - they could maybe get us on an over night stay (somewhere I can't remember) We'd have to go out of the airport to the ticket counter. I called our travel agent - she found us a flight out in 2 hours on another airlines - if we could get them to let us cancel this one and use them coming home maybe it could be arranged. They Would Not release us - All they kept saying was This is a package trip - You were late - We have to rebook - It was a nightmare!! I again begged "Please let us go to the other airline - we'll keep the reservation with you for the return flight!" After 2 1/2 hours they booked us on the same flight for the next day - kept telling us we couldn't get the same flight back because it was booked. I kept telling them,"It's booked because we are on it!" My question to them was,"Why do you have to cancel our return flight - just leave it the way it is and book us the going out flight!"Finally they did just what I kept asking them to do but now we had to pay another $7000.00 - I was livid - we had already paid this when we booked the flights 3 months earlier.... We were flying Business Class or First Class all the way.We paid since we were not going to miss a trip of a life time!NOW were was our luggage??? We had shipped 4 Large pieces - Were they taken off the plane in Dallas? Had they shipped them to Philadelphia and taken them off there? No One could tell us anything - No one!When we got home I immediately went to American Airlines on line to see if I could check the status of our luggage - It seems our luggage had not only left Dallas to Philadelphia but looked like it was on its way to Venice, Italy without us.The next day we left from Dallas headed for Philadelphia - when we landed I went to the American Customer Service asking if they could please check to see where our luggage was - I had the ticket stubs for our luggage from the day before. All Three agents told me their computers couldn't do that - I would have to find a computer or leave the terminal - go to the ticket counter out front - and just maybe they could check it!!!! I called my travel agent - she went to the American website - baggage - put in our ticket numbers - it showed our luggage had gone on to Venice, Italy.... TSA would surely like to know that Kathy Parks wouldn't let us on the plane but had no trouble letting our 4 Large pieces of luggage go unattended from Dallas to Philadelphia to Venice, Italy.All we want is our money back - some kind of reimbursement - and I do think American Airlines and Homeland Security should be notified about Kathy Parks - I have complained on the American complaint line - Dalila Reade responded by saying - We were late - we talked rudely to Kathy Parks so she had the authority to handle us anyway she wanted - Kathy Parks must have felt we were a security or safety issue to her and other passengers - so American stands behind her - When I asked how Homeland Security would feel about Kathy Parks letting our luggage continue without us she became very quite but never offer me anything kind of compensation.Do we have a case????
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