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I live in Montréal, I have a Jenn Air'stove: one side is a

I live in Montréal, I have a Jenn Air'stove: one side is a plate with 2 circles and the other side is a grill....the 2 plates are separated by a fanJA: I'll do all I can to help. How long have you been dealing with this?Customer: one of the circle,the larger one does not work any more! this stove has probably around 18 years old...can I just replace the one plate?JA: Do you plan on doing the work yourself?Customer: Yes I have someone to do itJA: Anything else we should know to help you best?Customer: where can I find the pieces in Montréal and is ther any one that could come and see if I can do it myself

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Tyler Z.

Appliance Technician

Bachelor's Degree

76,564 satisfied customers
I have a Kenmore elite side :/ side refrigerator. An old

I have a Kenmore elite side :/ side refrigerator. An old model I am unable to get the water filter cartridge out I think it is in the wrong position

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Appliance Tech Dave

Vocational, Technical or Trade Scho

3,846 satisfied customers
Where do i look to find the model or serial number on my

where do i look to find the model or serial number on my circa 1994 thermador cooktop with the grill in the centerJA: I'll do all I can to help. How long have you been dealing with this?Customer: my front knob for the left front burner got burned and looks ugly-- can i still replace it?JA: Do you plan on doing the work yourself?Customer: yes - it just pushes in as i have taken them off to clean underneathJA: Anything else we should know to help you best?Customer: can i get a replacenent knob and if i can where do i find the serial or model number?

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Kelly

Owner/Technician

High School or GED

35,088 satisfied customers
I have a over range microwave GE profile model JVM1870BF001.

i have a over range microwave GE profile model JVM1870BF001. do i reach the bulb to replace it by opening the circular platic on it "ceiling" or by taking out the "front top above the door". i am trying both ways but am not successful opening it either way.JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?Customer: it was installed by a developer in a new house in sept 2013 about sept 2013. model is GE profile JVM1870BF001JA: Do you plan on doing the work yourself?Customer: yesJA: Anything else we should know to help you best?Customer: i think i can reach the lightbulb by opening the plastic cap on its ceiling. how do you open the circular plastic cap on its ceiling. there is left arrow saying turn left to open and right arrow to close. but it is not budging.

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Kelly

Owner/Technician

High School or GED

35,088 satisfied customers
Last Thursday I asked a question about my GD2LHGXLT04

Last Thursday I asked a question about my GD2LHGXLT04 Whirlpool side by side refrigerator. The refrigerator temperature was fine. But the bottom bin of the freezer was warmer than it should be while the rest of the freezer temperature was fine. It was suggested that I clean the condenser coils by removing the grille in the front. I did that, and am ashamed to admit how much yuck was in there! Now that the yuck is gone the entire freezer is too warm. The ice is defrosting along with all the meat. The only change has been cleaning the coils and I haven't put the grille back yet.

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2,742 satisfied customers
I have a whirlpool microwave model # T R Y 3371493. How do I

I have a whirlpool microwave model # T R Y(###) ###-#### How do I turn the volume down? Every time it beeps to notify me its finished it kills my ears...JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?Customer: yr 2009, Model # T R Y(###) ###-####JA: Do you plan on doing the work yourself?Customer: Yes and that was the serial # I gave you. I'll get the model #JA: Anything else we should know to help you best?Customer: Model # WMH 1162xVB-2

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Whrlp Master Tech

Vocational, Technical or Trade Scho

11,520 satisfied customers
I am going to look at a 1996 Kenmore stove with a standing

I am going to look at a 1996 Kenmore stove with a standing pilot on the oven which has gone out. Assuming the thermocouple is not to blame what would I do to relight the pilot? Thanks, Dave

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Tyler Z.

Appliance Technician

Bachelor's Degree

76,564 satisfied customers
I bought a house that has a Dacor EOG36 natural gas grill

I bought a house that has a Dacor EOG36 natural gas grill built in. It takes me several attempts to get it to light. It sparks fine, but when I first turn one of the knobs, no gas flows. If I turn the knobs off and then back on, after several attempts, I can hear gas flowing and then a burner lights. Once one of the burners lights, the other two will light as soon as I turn the knob.

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Appliance Guru

Service Technician

Associate Degree

28,090 satisfied customers
I have an issue with my kitchen aid KGSS907SSS that had in

I have an issue with my kitchen aid KGSS907SSS that had in issue in Nov. I changed out the igniter per instructed and the first time I used it, the oven fired right up. Now, it won't start! It clicks but never ignites....... So I got a long fireplace match and when it click I had it lite near the gas and it fired right up. Thing is, it works fine for the remainder of the time. Even when the gas goes off after it hits temp, it fires back on when it needs to fine. It just won't start it at the beginning. The broiler igniter that I replaced at the same time works fine as well.

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Tyler Z.

Appliance Technician

Bachelor's Degree

76,564 satisfied customers
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