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Recent Griddle questions

Garland 24" griddle, natural gas unit works well with two

garland 24" griddle, natural gas unit works well with two exceptions that the surface stays too hot to touch when turnedJA: Did you double-check the thermostat? And what about the unit's filters?Customer: didn;t get the full question typed in timeJA: Do you plan on doing the work yourself?Customer: when turned off, the griddle stays too hot to touch. only one of two pilots operating. burners under the griddle working ok. How hot should the surface be after being turned off for several hours?JA: Anything else we should know to help you best?Customer: new installation,

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Appliance Guru

Service Technician

Associate Degree

28,750 satisfied customers
I'm renovating my kitchen and family room, and I have a

I'm renovating my kitchen and family room, and I have a number of appliances and furnishings that I'd like to sell locally, but i've never done this before and am trying to figure out a fair price to ask before i put out notices.I have a Viking 48" range (2001) with dual oven. Gas. Good working condition. Griddle and grill.I have a 2001 Subzero refrigerator freezer (24" fridge; 18" freezer). Good working condition.I have an under-counter Costco wine fridge (single zone); circa 2013.I have a large sectional Room and Board couch in good condition. Cushions need to be cleaned but otherwise in great condition.I have a 45" Panasonic TV, circa 2011.

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Joel Swenson

High School or GED

5,840 satisfied customers
I have a older model Jenn Air Cooktop with a down draft. Can

Hello, I have a older model Jenn Air Cooktop with a down draft. Can you explain why the receptacle has four flat prongs and one round opening while the module itself has only three flat prongs and one round one.JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?Customer: Model #C221 and it was purchased in 1984.JA: Do you plan on doing the work yourself?Customer: No, I am a female. My husband is deceased and I am trying to understand the unit so I can purchase new parts.JA: Anything else we should know to help you best?Customer: Not really, only that I want to replace the module and repair the down draft switch.

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Kelly

Owner/Technician

High School or GED

38,294 satisfied customers
Where do I access the connector for the Grill igniter

Where do I access the connector for the Grill igniter element on a PG484GGEBS? I pulled the grill out and detached the element but the cable runs into the range through a hole under the burners and I have no idea what to start taking apart next. This is the model with 4 burners to the left, then grill in the middle and griddle to the right.JA: I'll do all I can to help. How long have you been dealing with this?Customer: Not sure why that is relative, unless maybe this is just an auto response question to keep me engaged until a real person is available?JA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: I just need to know how to access the terminal where I can plug in the new igniter element

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Tyler Z.

Appliance Technician

Bachelor's Degree

81,868 satisfied customers
My gas dryer won't maintain heat. I have the front assembly

My gas dryer won't maintain heat. I have the front assembly apart and have observed the ignitor glowing, gas flowing producing a flame and then after 20 seconds or so, the flame shuts off. The the process resets in a minute or so.JA: What's the make and model of your dryer? And can you guesstimate how old it is?Customer: MDG2500BWWJA: Do you plan on doing the work yourself?Customer: i have already startedJA: Anything else we should know to help you best?Customer: I've tester the high limit thermostat for continuity, passed. I heated the hlt on a griddle and that tested out at 220*.

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Engineer-Tech

Bachelor's in Electrical Engineering Technology

980 satisfied customers
I have a viking VGSC with 12" griddle. The griddle will only

I have a viking VGSC with 12" griddle. The griddle will only turn on when the knob is all the way to 400 degrees, and then it turns off before it heats upJA: Can you guesstimate how old your Viking is? And just to clarify, what's the exact model?Customer: the VGSC is the model #JA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: It has a copper thermocouple connected to a copper wire that slides under the griddle

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Tyler Z.

Appliance Technician

Bachelor's Degree

81,868 satisfied customers
I accidently overflowed water in a pot on my Viking stove

I accidently overflowed water in a pot on my Viking stove griddle, and all of a sudden the griddle turned on and will not stop. The dial is on "off" but it won't turn off.I got worried so I turned off the gas line, and the griddle started clicking like it was trying to turn back on but it now stopped.Have you seen this before? Will it turn back on when I turn on the gas again or will it reset back to normal?Any thoughts? Much appreciated.

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Randy 43

appliance technician

Vocational, Technical or Trade Scho

2,794 satisfied customers
I have a GE Gas Range (Model JGBP86). I need to increase the

I have a GE Gas Range (Model JGBP86). I need to increase the flame on the stove top griddle. I can't find out how to do it. Can you help?JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?Customer: We bought it when we rebuilt after Katrina, which was August of 2005, so it was purchased in January 2007. The model is the JGBP86.JA: Do you plan on doing the work yourself?Customer: If I can. I have been building, repairing and done troubleshooting on PCs since 1987. I am somewhat handy with home repairs.JA: Anything else we should know to help you best?Customer: Not that I can think of. If it is possible to do the adjustment myself, great.

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Appliance Guru

Service Technician

Associate Degree

28,750 satisfied customers
I had aluminum foil on the bottom panel, I did remove a lot

I had aluminum foil on the bottom panel, I did remove a lot of it using oven cleaner and"the Works" per internet but the bottom is still marred.JA: What's the make and model of your oven? And can you guesstimate how old it is?Customer: it is very new, installed last spring, is is six burner with griddle and one large oven with smaller left side oven belowJA: Do you plan on doing the work yourself?Customer: I have exhausted the cleaning remedies so no, just wanted to know if there were any other options?JA: Anything else we should know to help you best?Customer: Is it possible to get the bottom enamel repaired?

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Tyler Z.

Appliance Technician

Bachelor's Degree

81,868 satisfied customers
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