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Recent Griddle questions

I had aluminum foil on the bottom panel, I did remove a lot

I had aluminum foil on the bottom panel, I did remove a lot of it using oven cleaner and"the Works" per internet but the bottom is still marred.JA: What's the make and model of your oven? And can you guesstimate how old it is?Customer: it is very new, installed last spring, is is six burner with griddle and one large oven with smaller left side oven belowJA: Do you plan on doing the work yourself?Customer: I have exhausted the cleaning remedies so no, just wanted to know if there were any other options?JA: Anything else we should know to help you best?Customer: Is it possible to get the bottom enamel repaired?

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,612 satisfied customers
My JennAir front burner on my ceramic cartridge isn't coming

My JennAir front burner on my ceramic cartridge isn't coming on. The back smaller burner works fine. When I plug it into the left side of my range that normally holds the griddle, it works fine.JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?Customer: I think it is a 2012 model JES9750CAS02JA: Do you plan on doing the work yourself?Customer: It depends what the problem is.JA: Anything else we should know to help you best?Customer: Not really.

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,612 satisfied customers
Wolf range oven won't light and it worked fine on

wolf range oven won't light and it worked fine on thanksgivingJA: Can you guesstimate how old your Wolf is? And just to clarify, what's the exact model?Customer: just turned 3 years old and it's a 36" range with 4 burners and a griddle - will have to find the exact modelJA: Do you plan on doing the work yourself?Customer: if it is something easy otherwise i will call in the service guysJA: Anything else we should know to help you best?Customer: never had any issues at all with it

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Appliance Guru

Service Technician

Associate Degree

27,976 satisfied customers
Commercial kitchen natural gas griddle, surges. Will not

Commercial kitchen natural gas griddle, surges. Will not burn steady. It does it intermittent. It is a two burner. What could be causing this? Thanks.

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Appliance Guru

Service Technician

Associate Degree

27,976 satisfied customers
I have a Thermador, dual oven, 6 burner range with a flat

I have a Thermador, dual oven, 6 burner range with a flat griddle. The power went off for 6 hours & now the ovens don't work & neither do 4 of the 6 burners. The displays are stuck on Cook Timer. I need to reset the clock, clear the display panel, and possibly reset the unit via a red button (but I can't find it).JA: Just to clarify, what's the make and model of the appliance? And has it done this before?Customer: It hasn't done this before & the Thermador Q & A say's to set the clocks & it should be fine(?). The Model Number is ***** Thermador Double oven.JA: Do you plan on doing the work yourself?Customer: If I can, yes. It's a new unit.JA: Anything else we should know to help you best?Customer: Not that I can think of. It would appear from all my research via Thermador & the Internet, that I need to reset the clocks & clear the electronic panel, but I can't find out HOW to do it :).

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,612 satisfied customers
Tyler, there was this Kenmore Electric Dryer I worked on

Tyler, there was this Kenmore Electric Dryer I worked on last week. I had already really cleaned it out. Thought it was fine. Customer said it was taking more than 70 minutes to dry cottons. I went back and found that the exhaust was about 20 degrees less than 140 degrees. I changed the cycling thermostat. It worked great, approaching 165 degrees at one point and then cycling back down. It consistently went above the 140 degrees. I dried a whole load and the housekeeper agreed it was working great. Customer called and said that it was back to its old drying time. Is there something I should know about what could have blown a new cycling thermostat, or was it possibly just a dud that worked for a short while? I didn't check to see if it was generic or original manufacturer's part. Seen something like this before?

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,612 satisfied customers
Tyler, I cleaned up a clogged dryer the other day and it was

Tyler, I cleaned up a clogged dryer the other day and it was getting good heat 140 degrees. Customer says its much better but still taking too long. I'm thinking that only leaves two possibilities, right? (1) The washer is not fully spinning the water out of the clothes; or (2) the cycling thermostat is cutting off the heater too soon. I saw a video where a guy put a cycling thermostat on electric griddle and then checked it with the meter at the temperature it was supposed to open. (You check it for the resistance where it's supposed to open and see if it's opening too soon.) I've also heard you can check the dryer about every ten minutes to see if its really staying on. Are these ideas good, or is there any other way you know to check the cycling thermostat?

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,612 satisfied customers
This Bill from Keller Appliance, I have a professional style

Hello this Bill from Keller Appliance,I have a professional style KitchenAid range, 6 burners, two convection ovens,Model # KDRS483VSS00My problem with this machine is that the display board is showing an F1E1 error code. It is also a number parts missing including the Griddle module, the temp sensor for the griddle, and the griddle element. Would those 3 parts being absent cause the machine to send out a code or are they not connected to the primary control?Also, we could use a technical manual if you can provide one.

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,612 satisfied customers
I have an older 6burner vulcan unit that has 24" flat top

I have an older 6burner vulcan unit that has 24" flat top and two ovens below. everything on flat top and 6 burners work without problems. the ovens on the other hand are finicky... one oven holds to temp as reads on dial when i turn on and sometimes goes out at any given time. when i light the pilot it stays lit then i turn oven on and it lights. it goes out sometimes 45min later sometimes 2hrs later. the other oven has same problem and the oven door on this second one doesn't completely close....it also doesnt come to temp (350) unless i crank it up to 400+ they both need to be relit by pilot then come on...the pilots dont seem that strong either, Small orange flame. sometimes when one is working and i turn the other on then they both go out. i was thinking since they are lp that maybe there isnt enough flow but i can turn up griddle and put all 6 burners on high with no problems...i cooked an 8 pound turkey breast yesterday (in oven with door issue) and it worked fine...after hr 3 in went out??? sometimes these ovens work all day but mostly unreliable..JA: What's the make and model of your oven? And can you guesstimate how old it is?Customer: i cant give model number as im away from store at moment...its older for sureJA: Do you plan on doing the work yourself?Customer: Im pretty handy...Im confident that i can identify if i can repair or will need technician by reviewing what the cause of the issue may be.JA: Anything else we should know to help you best?Customer: looking to see if i can find model # without running out to store today...im pretty sure my details are pretty spot on and can answer most questions about the details ive givenJA: I never run out of questions. I think I started with "why is the sky blue?" when I was a kid. Working here is the greatest for someone who likes to ask questions.Customer: ask away

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Kelly

Owner/Technician

High School or GED

34,508 satisfied customers
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