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I have a gas range and the oven will not heat. Burners are

I have a gas range and the oven will not heat. Burners are okay and light comes on.JA: What's the make and model of your oven? And can you guesstimate how old it is?Customer: Pearl, it is 10 years old it is a GE not sure do model.JA: Do you plan on doing the work yourself?Customer: Depends on how technical it is.JA: Anything else we should know to help you best?Customer: It is a self cleaning oven and a slide in.

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,464 satisfied customers
Icemaker is not making ice, Whirlpool. Done have the model

Icemaker is not making iceJA: What's the make and model? And can you guesstimate how old it is?Customer: Whirlpool. Done have the model number on hand . its about 6-8 yeaes oldJA: Do you plan on doing the work yourself?Customer: I done know at this pointJA: Anything else we should know to help you best?Customer: IThe ice make is called Ice Magic

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Engineer-Tech

Bachelor's in Electrical Engineering Technology

860 satisfied customers
My GE gas oven (Jgs968soh4ss) won't work, 5 yrs old, if

hi my GE gas oven (Jgs968soh4ss) won't workJA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?Customer: 5 yrs oldJA: Do you plan on doing the work yourself?Customer: if possibleJA: Anything else we should know to help you best?Customer: the stove top works, the electronics work, just no heat in oven

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,464 satisfied customers
Whrlp Master Tech, Woody, since you've been doing this a

Whrlp Master Tech,Hey Woody, since you've been doing this a long time, I just want to know if you have any advice about "referral services." When I was trained, my mentor only warned me away from "warranty work." He believed the companies that subcontract make too much of the profit, but he never said anything about referral services. I'm not asking about a specific one, but just in general do you know anything about how they operate? I thought it might be a way to expand my customer base, but I don't want to give them too big of a percentage.

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Gina-Moderator

PHD at JustAnswer

8 satisfied customers
Trying to isolate failed component on Kenmore Elite HE3 that

Trying to isolate failed component on Kenmore Elite HE3 that display H/F error codes during C1 diagnostic, and cannot get through rinse cycle on any "normal" wash cycle. front/rear traps are clean. drain lines are clean. hose to pressure switch is fine. fill flow rate is fine. ideas?JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?Customer: 110 428 22 201 I think. thats from memory the door is closed as it determines whether it wants to get through a wash cycle.JA: Do you plan on doing the work yourself?Customer: i've torn it completely down, so all i need to do is figure out what specific problem is interfering with the rinse cycle (which is where is always fails).JA: Anything else we should know to help you best?Customer: it always give H/F error during rinse

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Kelly

Owner/Technician

High School or GED

34,456 satisfied customers
Nwhirpool dryer heating not tumbling, Dwsr elec2406026 fm54.

Nwhirpool dryer heating not tumblingJA: What's the make and model of your dryer? And can you guesstimate how old it is?Customer: Dwsr elec2406026 fm54. 5 years oldJA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: Was workin earlier today and then just quit

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Engineer-Tech

Bachelor's in Electrical Engineering Technology

860 satisfied customers
I have a kennmore gas oven with a cooktop the top works fine

Hello I have a kennmore gas oven with a cooktop the cook top works fine but the oven does not get hot.I was thinking it was maybe a bad igniter ??

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,464 satisfied customers
GE dishwasher PDW7200N20 won't drain. I replaced the motor

GE dishwasher PDW7200N20 won't drain. I replaced the motor and circulation pump due to no pressure in the spray arms. I found an excessive amount of debris in the impeller housing. The Normal Wash cycle runs for 61 minutes and doesn't pump out any water. When the timer gets to 1 minute the tub is still filled with water.JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?Customer: The unit is just over 7 years. PDW7200N20BBJA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: Not that I can think of. I did disconnect the drain hose from the drain outlet and it didn't seem to be blocked?

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Kelly

Owner/Technician

High School or GED

34,456 satisfied customers
Tyler. Got a call from a lady with a Samsung refrigerator,

Hey, Tyler. Got a call from a lady with a Samsung refrigerator, bottom freezer that she says is frosting around the left vent in the refrigerator compartment. Hers is an RB215ACWP. I understand that this happens a lot on Samsungs, and there are different modification kits. I don't know if one of them fits hers. How, in general, do you know if a manufacturer puts out a modification kit for a common problem on a unit? And do you know if there is one for this particular model Samsung?

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Tyler Z.

Appliance Technician

Bachelor's Degree

75,464 satisfied customers
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