Hello. I am in the process of appealing for Long Term Disability with Cigna. This will be my second appeal. Cigna claims that all of my "conditions" are pre-existing based on reviewing the time frame of 10/7/12 - 1/6/13. I started my job on 1/7/13. The primary "issue" is that a I saw a podiatrist in October 2012 and his medical records of my visits are completely wrong. His medical records state that I fell in June 2011 and that I have had chronic pain for 18 months. However, this is not true. I did fall in June 2011 and I had a sprained ankle, but I saw a doctor and got treatment (physical therapy). So Cigna is using this to say that I have a pre-existing condition. Is there a specific process to follow in order to request a doctor to amend his medical records to have the correct information? Lastly, the doctor never signed the medical notes. Are they still considered valid without his signature? Also, all doctors I saw in 2013 said that the original doctor's diagnosis was incorrect. The 2012 doctor advised that I had a peroneal tendon subluxation in my left ankle. The real diagnosis was a ruptured L5-S1 disc.
Thank you. Sincerely, Allyson
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