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I have a 36" Olevia flat panel TV. I do not know the model

I have a 36" Olevia flat panel TV. I do not know the model number. It has worked well and reliably for many years. However, out of the blue it shows closed captions (printing at the bottom of the screen showing the spoken dialog). I do not know what I did to have the CC appear and I do not know how to turn it off. Can you please tell how I can disable this option?Thank you very much for any information you may render.Gordon

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Richard

IT Manager

IT Manager, Consultant

52,038 satisfied customers
I want to connect an AlienWare M17xR3 with HDMI input to a

I want to connect an AlienWare M17xR3 with HDMI input to a Samsung LCD TV T3242H (I think that is the right model!).JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: There is nothing wrong with the Samsung. I just cannot get it to recongnize the HDMI from the laptop, and I do not have a VGA cable handy to try that instead to get PC mode.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The menu system works. (I wish I had the remote which would be handier.) I have a copy of the manual.JA: How long has this been an issue? What happened right before this popped up?Customer: I'm trying to use the Samsung as an external monitor to text my laptop which won't boot up. The 8 beep code indicates that the laptop has an LCD failure. I want to use the Samsung LCD TV as an exernal monitor to bypass the internal laptop video.JA: Anything else you want the TV expert to know before I connect you?Customer: That will do it.

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Nathan

Bachelors of Science

37,322 satisfied customers
I have a thin black line running vertically about 12 inches

I have a thin black line running vertically about 12 inches from the left edge (as you look at it). I believe that it started with the advent of screen mirroring from my laptop of photos this afternoon. The line is there both when I use an areal and when I come through with the internet. It' a 75 inch about three years old.JA: What's the model number of your TV? How old is it?Customer: Model number is ***** purchased on 4/11/15JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes, menu works, and the problem is both on an areal and internet through a Ruku. I do not have cable tv.JA: How long has this been an issue? What happened right before this popped up?Customer: It started today. I believe it happened right after I used the mirror function to take pictures from my pc to the TV. The function it worked good, however their appeared to be quite a lot of flickering kind of behind the scene. It wasn't real smooth. It's possible that the edge of some pictures may have been where the black line is now----but I can't be sure.JA: Anything else you want the TV expert to know before I connect you?Customer: I think i have it all there

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,176 satisfied customers
I currently have an existing Sanus SMF3-B1 tv mount. To

I currently have an existing Sanus SMF3-B1 tv mount. To avoid having to purchase a new mount I'm wondering I can use it to mount my new Samsung UN32J5003 on. The mount has the same 200mm x 200mm holes as the tv and I have all the original mounts bolts that attached the tv to the mount.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,206 satisfied customers
Try to turn it on and get 6 or 7 blinks of the red standby

try to turn it on and get 6 or 7 blinks of the red standby light but does not come on. TV is 11 years old and weighs at least 200 lbsJA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: Sony Trinitron XBRJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Cannot see menu as TV never powers upJA: How long has this been an issue? What happened right before this popped up?Customer: Within the last month. was exhibiting symptoms.Unplugged it for 2-3 weeks while putting tile on floor in room. came on after being unplugged. But now will not power up.JA: Anything else you want the TV expert to know before I connect you?Customer: I guess I want to know if it is salvageable or for $400 I can get a new LED flat screen to replace it.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,308 satisfied customers
THE TV SCREEN HAS A LINE DOOWN THE MIDDLE AND A COLORED LINE

THE TV SCREEN HAS A WHITE LINE DOOWN THE MIDDLE AND A COLORED LINE TO THE RIGHT OF ITJA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: SAMSUNG 6YRS OLDJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: YES AND WHAT DID YOU WANT ME TO DO WITH THE MENUJA: How long has this been an issue? What happened right before this popped up?Customer: JUST TODAY THE HOUSEKEEPER WAS HERE DUSTINGJA: Anything else you want the tv expert to know before I connect you?Customer: NO

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,308 satisfied customers
I am trying to hook up a digital antenna to my tv (Samsung

I am trying to hook up a digital antenna to my tv (Samsung hlp5663 wx/XAA). I did the auto detect but no stations were found. There are numerous stations within the 50 mile radius - I've followed all the protocols about where to put the antenna, etc. Still, no joy. Is this model compatible with digital antennas? We cut the cable a while ago.JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: TV is about 15 years old. Did the unplug routine -- not for hours, thoughJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV Menu works find. I talked to Samsung, but the customer support rep merely read thru the steps on setting up a digital antennaJA: How long has this been an issue? What happened right before this popped up?Customer: I just tried to do this. We cut the cable a while back, and have been using the TV for DVD and Roku, not for over the air TV stationsJA: Anything else you want the tv expert to know before I connect you?Customer: Nope -- just wondering if 'rabbit ear' antenna is the way to go vs the flat panel digital antenna

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,206 satisfied customers
Sound but no picture. Just the start up doodly do. Started

Sound but no picture. Just the start up doodly do . Started earlier this week, took about 10-15 minutes before getting a picture, now nothing. We do have soundJA: What's the model number of your TV? How old is it?Customer: Best I can tell you is 46" flat screen about 10--11 years old.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I do not know if menu works as the screen stays black, but I can chang channels. We have a Logitech remote.JA: How long has this been an issue? What happened right before this popped up?Customer: This started on Wednesday. I turned the tv on and it took about 10 minutes to get a picture, Thurs. same thing, yesterday it took about 30 minutes to go on and today turned on for 2+ hours and only the red light on the side kept flashing and making noise. Once in a while the screen flashed across the screen but nothing.JA: Anything else you want the tv expert to know before I connect you?Customer: Am I going to have to buy a new tv or is it fixable.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,308 satisfied customers
My 50inch flat screen fell off wall during earthqauke,busted

My 50inch flat screen fell off wall during earthqauke,busted the screen,itz the tv fixable or trash,i spent 850 on tv,wRrantty off.like i said isit fixable or do o have tp buy new one.Little cash on hand.

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,176 satisfied customers
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