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Recent Flat Panel questions

Screen goes black after about 1-2 hours of viewing, have to

screen goes black after about 1-2 hours of viewingJA: What's the model number of your TV? How old is it?Customer: have to look/ How do I find this? About 2 yrs oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No. The TV won't turn off. No input capabilityJA: How long has this been an issue? What happened right before this popped up?Customer: Been an issue for about a week. Screen went black but sound from sat cable continued. TV remote ineffective. Had to turn power off and on to bring picture backJA: Anything else you want the TV expert to know before I connect you?Customer: that's my issue

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,836 satisfied customers
I am trying to hook up my flat panel hd 50 antenna using my

I am trying to hook up my flat panel hd 50 antenna using my usb port I think I did it correctly but no channelsJA: What's the exact make and model of your television? And how long has this been happening with the channels?Customer: I just purchased the flat panel hd 50 todayJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: my make is SamsungJA: How long has this been an issue? What happened right before this popped up?Customer: it says...check the anenna cable connection and run auto programJA: Anything else you want the TV expert to know before I connect you?Customer: i dont think so...well, i did buy by antenna at goodwill...perhaps it does not work

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,056 satisfied customers
It just shut down on me, 2 years but I need to be at home to

Hi it just shut down on meJA: What's the model number of your TV? How old is it?Customer: 2 years but I need to be at home to provide you with all the details, sorry I was checking where to go to get it fixedJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: nothing it just blink with the image when we turn it one then the screen turn into blackJA: How long has this been an issue? What happened right before this popped up?Customer: yesterday night nothing it just shut down when we were watchingJA: Anything else you want the TV expert to know before I connect you?Customer: I unplugged it from the circle, connected it & no change

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,836 satisfied customers
I have a sharp 32 inch TV. Not been used much, mainly on

I have a sharp 32 inch TV. Not been used much, mainly on standby. The standby light is red, but won't power on. This tv annex so never really used much. Brand new 4 months agoJA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?Customer: I beleive this is it Sharp 32 Inch LC-32chf5111kJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Under 6 months oldJA: How long has this been an issue? What happened right before this popped up?Customer: But bought from a super market on offer so may be older stockJA: Anything else you want the TV expert to know before I connect you?Customer: So it has only been used a couple of times, has been mostly on standby in guest room. Worked when we installed it

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,728 satisfied customers
R Hitachi TV will not turn on as far as the picture. The

r Hitachi TV will not turn on as far as the picture. The sound works fine. What should I try?JA: Can you guesstimate how old your Hitachi is? And just to clarify, what's the exact model?Customer: It is about 2-3 years old. Unfortunately, I cannot locate paperwork on said TV. I have a serial #, will that help?JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No picture whatsoever on any input.JA: How long has this been an issue? What happened right before this popped up?Customer: 2 days. Nothing of importance happened prior to not having a picture.JA: Anything else you want the TV expert to know before I connect you?Customer: Cannot think of anything else. Thank you.

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,836 satisfied customers
Tv screen went black but sound is still on, It is two to

tv screen went black but sound is still onJA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: It is two to three years old. I have to look at the tv. It is a samsungJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: As far as I knowJA: How long has this been an issue? What happened right before this popped up?Customer: Was just watching a few hours ago and just went blackJA: Anything else you want the TV expert to know before I connect you?Customer: No thanks

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,836 satisfied customers
I have a 36" Olevia flat panel TV. I do not know the model

I have a 36" Olevia flat panel TV. I do not know the model number. It has worked well and reliably for many years. However, out of the blue it shows closed captions (printing at the bottom of the screen showing the spoken dialog). I do not know what I did to have the CC appear and I do not know how to turn it off. Can you please tell how I can disable this option?Thank you very much for any information you may render.Gordon

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Richard

IT Manager

IT Manager, Consultant

55,094 satisfied customers
I want to connect an AlienWare M17xR3 with HDMI input to a

I want to connect an AlienWare M17xR3 with HDMI input to a Samsung LCD TV T3242H (I think that is the right model!).JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: There is nothing wrong with the Samsung. I just cannot get it to recongnize the HDMI from the laptop, and I do not have a VGA cable handy to try that instead to get PC mode.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The menu system works. (I wish I had the remote which would be handier.) I have a copy of the manual.JA: How long has this been an issue? What happened right before this popped up?Customer: I'm trying to use the Samsung as an external monitor to text my laptop which won't boot up. The 8 beep code indicates that the laptop has an LCD failure. I want to use the Samsung LCD TV as an exernal monitor to bypass the internal laptop video.JA: Anything else you want the TV expert to know before I connect you?Customer: That will do it.

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Nathan

Bachelors of Science

39,728 satisfied customers
I have a thin black line running vertically about 12 inches

I have a thin black line running vertically about 12 inches from the left edge (as you look at it). I believe that it started with the advent of screen mirroring from my laptop of photos this afternoon. The line is there both when I use an areal and when I come through with the internet. It' a 75 inch about three years old.JA: What's the model number of your TV? How old is it?Customer: Model number is ***** purchased on 4/11/15JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes, menu works, and the problem is both on an areal and internet through a Ruku. I do not have cable tv.JA: How long has this been an issue? What happened right before this popped up?Customer: It started today. I believe it happened right after I used the mirror function to take pictures from my pc to the TV. The function it worked good, however their appeared to be quite a lot of flickering kind of behind the scene. It wasn't real smooth. It's possible that the edge of some pictures may have been where the black line is now----but I can't be sure.JA: Anything else you want the TV expert to know before I connect you?Customer: I think i have it all there

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,728 satisfied customers
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