Join the 9 million people who found a smarter way to get Expert help

Recent Dolby questions

Wireless Stereo TV Headphones, Artiste D1 2.4GHz Optical

Wireless Stereo TV Headphones, Artiste D1 2.4GHz Optical Fiber TV Headset For TV Listening W/ Digital Output ,20 Hour Battery and Headphones Charging Dock ,Support Samsung Smart SUHD -BlackCannot find info how to setup and use

Read more

Nathan

Bachelors of Science

41,702 satisfied customers
A tool bar menu on the bottom of the screen with 6

A tool bar menu on the bottom of the screen with 6 rectangular boxes containing features like Full HD PANEL DOLBY DIGITAL, ON/SLEEP, DYNAMIC BACKLIGHT, HDMI, EVO. Each box pops up for 4 seconds, then they disappear only to reappear in 10 seconds and repeat .. pop ups interfere with picture and are very annoyingJA: What's the exact make and model of your television? And have you done any troubleshooting yourself?Customer: Hitachi model L40AJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Sorry, model L40A105E I have owned the tv for 2+ years and never seen this . It appeared yesterday when I installed a new cable box. Called Cox communications and they could not identify the problem and told me to call Hitachi, which I find, and they referred me to an internet site. Changing channels does not correct the problem. I have not changed the I put from HMDI2JA: How long has this been an issue? What happened right before this popped up?Customer: Started yesterday after replacing cable boxJA: Anything else you want the TV expert to know before I connect you?Customer: ..no

Read more

Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,322 satisfied customers
I have an older Bose av321 system trying to hook up to a new

I have an older Bose av321 system trying to hook up to a new 4K Sony TV. The Bose has no HDMI ports. How do I hook this to the new tv?JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?Customer: XBR 55X850DJA: How long has this been going on? What troubleshooting have you tried?Customer: The dish guy hooked up the dvr and all but couldn't get the bose to work. I've tried to hook up all the older cables to the tv and bose. No combos seem to workJA: Anything else you want the electronics expert to know before I connect you?Customer: no

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

43,246 satisfied customers
I I'm trying to connect a Samsung soundbar to an older

I I'm trying to connect a Samsung soundbar to an older Mitsubishi TV I believe it's rs-232cJA: Can you guesstimate how old your Mitsubishi is? And just to clarify, what's the exact model?Customer: 2008JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: It has no Optical pork so I have a choice of 1 2 3 and 4 so I have HDMI to TV on the soundbar and I'm not sure one two three or four port and the same thing with the cable boxJA: How long has this been an issue? What happened right before this popped up?Customer: Under set up I have a HDMI one says HDMI to AV control on and then HDMI 3 and 4 guess a HDMI stand for so I I'm not real sure they should connect from since you have a picture I just couldn't get the sound to come through the soundbarJA: Anything else you want the TV expert to know before I connect you?Customer: I know it's only two HDMI cords I just don't understand a picture but I'm not really certain where those two cord for audio and video was supposed to go asking me about

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

43,246 satisfied customers
Sony DVD/VHS player and I have it hooked up to a Visio 42"

Sony DVD/VHS player and I have it hooked up to a Visio 42" Dolby HD TV. I thought that I had it hooked up properly but as the DVD plays, it is not showing up on the television. I have tried numerous trouble shooting things and an at a loss as to what's wrong?JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?Customer: The model number is ***** it's about 8 years old.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The TV menu works and I have tried on all inputs that the menu offers.JA: How long has this been an issue? What happened right before this popped up?Customer: This worked fine at our old house. When we moved to another state and we got hooked up with the cable company out here (TDS), I hooked the DVD player the same as at our old house, or at least I believe so. From the start it didn't play but things were so busy that I didn't pay attention to it until this time. TDS refuses to come out a check on the connection because (it is not their equipment).JA: Anything else you want the TV expert to know before I connect you?Customer: We just want to watch movies on our TV instead of on a computer monitor. ;-)

Read more

Jack

technician

factory trained engineer

15,088 satisfied customers
I have labels across bottom of screen I cannot get rid of.

I have labels across bottom of screen I cannot get rid of.JA: What's the model number of your TV? How old is it?Customer: only number I can find is 723000-F69 SHJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes the menu works. The labels appeared across bottom of screen after our cable company rest the channels. The labels across the bottom are "Full HD Panel-Dolby-Sleep timer-Dynamic Backlight Contrast =HDMI- ECOJA: How long has this been an issue? What happened right before this popped up?Customer: The cable company revised channel numbersJA: Anything else you want the TV expert to know before I connect you?Customer: no

Read more

Shahid

Owner of Repair Shop

High School or GED

17,608 satisfied customers
The TV automatically switches to narrative style without us

The TV automatically switches to narrative style without us changing the settings. What will stop this?JA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: Vizio dolby digital, srs, dynamic, 1080p. Maybe 7 to 10 years oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV menu does work and we are able to correct the narrative. We watch only tv 99% so we have not noticed it from other sources. It usually is when we change channelsJA: How long has this been an issue? What happened right before this popped up?Customer: Several months. Changing channels. I don't remember anything else.JA: Anything else you want the TV expert to know before I connect you?Customer: No

Read more

Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,322 satisfied customers
My Samsung wall mounted TV was disconnected for a few days

My Samsung wall mounted TV was disconnected for a few days when my office was being repainted. Ever since I have reconnected the TV I have begun receiving a 5-panelled interruption on the TV screen to whatever show I am watching. The 1sr panel says Series 8 at the top with the following info below: ultra slim ultra filterbright plus internet@@TV. A 2nd panel says Eco friendly 41%, and then there are 3 additional panels with various TV information about its capabilities. The panels come on about once every 3 minutes and disappear by themselves after a minute or so. As you can imagine this interruption interferes with my viewing. Can you help?JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: my TV is about 5 years old and, yes, it has been unplugged a few days while my office was being painted. The TV is plugged into my Directv cable box, which in turn is plugged into the wall outlet.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the TV menu works. we have 6 tvs in the house and this is the only one that has this problem. I was wondering whether these 5 panels of information are emitted from the TV? Could there be a control button or series of buttons on the Samsun remote apparatus itself which could turn off these annoying series of on-screen interruptions?JA: How long has this been an issue? What happened right before this popped up?Customer: this has been an issue ever since the office wall where the tv is mounted was painted... about 1 month ago. Before I had to disconnect the Directv cable box from the wall...(the TV is plugged into the cable box), I had no problems.JA: Anything else you want the TV expert to know before I connect you?Customer: No, but as we are speaking I am certain the 5 panels will appear and i can provide additional information about what is written on the 5 panels. Thanks.

Read more

technicalcat

Computer Science

2,390 satisfied customers
Could someone tell me how to get my tv out of standby .As we

could someone tell me how to get my tv out of standby .As we have had a thee storms in my area . I can not turn my tv onJA: What's the make and model of your tv, and has turning it on been a problem in the past?Customer: No the tv is a panasonic viera avcho hdmi dolby digitalJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes i cannot turn tv onJA: How long has this been an issue? What happened right before this popped up?Customer: We have had a lot of storms in the area in the past weekJA: Anything else you want the TV expert to know before I connect you?Customer: Just that the red light keeps flashing then stops a thee seconds then starts flashing again

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

43,246 satisfied customers
View more TV questions
In The News