Join the 9 million people who found a smarter way to get Expert help

Recent Dolby questions

My Samsung wall mounted TV was disconnected for a few days

My Samsung wall mounted TV was disconnected for a few days when my office was being repainted. Ever since I have reconnected the TV I have begun receiving a 5-panelled interruption on the TV screen to whatever show I am watching. The 1sr panel says Series 8 at the top with the following info below: ultra slim ultra filterbright plus internet@@TV. A 2nd panel says Eco friendly 41%, and then there are 3 additional panels with various TV information about its capabilities. The panels come on about once every 3 minutes and disappear by themselves after a minute or so. As you can imagine this interruption interferes with my viewing. Can you help?JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: my TV is about 5 years old and, yes, it has been unplugged a few days while my office was being painted. The TV is plugged into my Directv cable box, which in turn is plugged into the wall outlet.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: the TV menu works. we have 6 tvs in the house and this is the only one that has this problem. I was wondering whether these 5 panels of information are emitted from the TV? Could there be a control button or series of buttons on the Samsun remote apparatus itself which could turn off these annoying series of on-screen interruptions?JA: How long has this been an issue? What happened right before this popped up?Customer: this has been an issue ever since the office wall where the tv is mounted was painted... about 1 month ago. Before I had to disconnect the Directv cable box from the wall...(the TV is plugged into the cable box), I had no problems.JA: Anything else you want the TV expert to know before I connect you?Customer: No, but as we are speaking I am certain the 5 panels will appear and i can provide additional information about what is written on the 5 panels. Thanks.

Read more

technicalcat

Computer Science

2,010 satisfied customers
Could someone tell me how to get my tv out of standby .As we

could someone tell me how to get my tv out of standby .As we have had a thee storms in my area . I can not turn my tv onJA: What's the make and model of your tv, and has turning it on been a problem in the past?Customer: No the tv is a panasonic viera avcho hdmi dolby digitalJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes i cannot turn tv onJA: How long has this been an issue? What happened right before this popped up?Customer: We have had a lot of storms in the area in the past weekJA: Anything else you want the TV expert to know before I connect you?Customer: Just that the red light keeps flashing then stops a thee seconds then starts flashing again

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,294 satisfied customers
I have the Hisense Roku TV H4 series and having issues

Hi I have the Hisense Roku TV H4 series and having issues connecting the Samsung Crystal Surround Air Track sound bar. Model Hw-E350JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?Customer: TV is the Hisense H4 series Roku TV and we bought and hooked up the HDMI cable and also went and bought the aux cord that this black on one end and red/white on the other. Neither produce soundJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV menu works. We disabled the sound on the tvJA: How long has this been an issue? What happened right before this popped up?Customer: we just bought the sound bar no prior issuesJA: Anything else you want the TV expert to know before I connect you?Customer: no

Read more

Steve G.

Chief Engineer

13,272 satisfied customers
I'm trying to connect the Samsung television to my speakers.

I'm trying to connect the Samsung television to my speakers. Can you give me directions to do that?JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?Customer: I just bought the Samsung 6300 yesterdayJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: The TV menu is working. All the other inputs into the receiver (radio, CD, DVD, etc) are putting out sound through the speakers.JA: How long has this been an issue? What happened right before this popped up?Customer: I have not been able to get the sound from the tv to the receiver/speakers since I brought the tv home and installed the tvJA: Anything else you want the TV expert to know before I connect you?Customer: I'm using the HDMI 3 connection to my cable box and I have connected the tv to the receiver/speakers using the digital audio optical line with a converter box to convert the digital optical line to coaxial cables (red & white)

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,294 satisfied customers
I have a Sharp television and all of a sudden it has gone

Hey I have a Sharp television and all of a sudden it has gone to" analog" and a green OPC light is on next to the power button. We have xfinity cable and a universal remote. Also we have a basic cable package with HBO. Can't get ti back to working...just "snow" and no soundJA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?Customer: 10 years...digital...HDMO...dolby digital..1 Bit Technology it ways in the upper right hand cornerJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: ALL I have is fuzzy snow..nothing works except it occassionally shows some green OPC leaf patternsJA: How long has this been an issue? What happened right before this popped up?Customer: turned off the TV as usual last night...my husband turned it on this afternoon and this is what he gotJA: Anything else you want the tv expert to know before I connect you?Customer: Um lately it hasn't been recording things that I am SURE I requested

Read more

Shahid

Owner of Repair Shop

High School or GED

15,906 satisfied customers
We'll it suddenly turned off and now just says "hdi1" for a

We'll it suddenly turned off and now just says "hdi1" for a second then says trying to read data" my cable company said to contact u but I don't know the serial number and it is on the wallJA: What is the exact make and model of your tv? And how long has this been an issue?Customer: On the front it says 1080p Dolby digital had id tv..it was working fine until about an hour ago I left the room and it was off when I came back .JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes I tried other inputs with no luck and yes I was able to use the tv menuJA: How long has this been an issue? What happened right before this popped up?Customer: Absolutely nothing..working greatJA: Anything else you want the TV expert to know before I connect you?Customer: No

Read more

Jack

technician

factory trained engineer

14,054 satisfied customers
My vizeo TV sound stopped working suddenly on pcm setting if

My vizeo TV sound stopped working suddenly on pcm setting if I switch it to doubly digital it's cutting in and outJA: What's the make and model of your tv? Have you had any issues with the sound before?Customer: Vizio m470nvJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes menu works and on pcm source nothing no sound at all Dolby digital it cuts in and out I have a sound bar I also tried the stock spesker on the TV still no goJA: OK. To minimize me, please click the down arrow at the top right corner of this box.Customer: Checked all connections and unplugged everything for 20 minJA: How long has this been an issue? What happened right before this popped up?Customer: We were watching TV tonight and it suddenly stoppedJA: Anything else you want the TV expert to know before I connect you?Customer: I don't think so

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,294 satisfied customers
I have a Denon Surround Receiver AVR-2311ci. I purchased it

I have a Denon Surround Receiver AVR-2311ci. I purchased it in 2001. It shuts itself off. My TV, which has DirectTV on it, won't work. It used to work fine, up until now.JA: What's the make and model of your tv, and can you guesstimate how old it is?Customer: Samsung. I bought it at the same time. The TV says "Check signal cable". It was working last night, but when I turned it on today, it doesn't work. It looks like the TV itself is working okay. I don't know what the model is. It says 1080p, srs, dolby, dts and something that's too small for me to read. It's a very large flat screen TV installed in a built in entertainment center. The components are all sitting in a cabinet below. I leave the cabinet doors open to prevent any possible overheating.JA: How long has this been going on? What troubleshooting have you tried?Customer: Just today. My sister checked to make sure everything was plugged in.JA: Anything else you want the electronics expert to know before I connect you?Customer: I'll check to see if one of the other TVs in the house is working. brb...

Read more

Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

40,294 satisfied customers
I have a small sharp dolby digital tv Energy Star; which

I have a small sharp dolby digital tv Energy Star; which I've had for about 10 years. It just started shutting off by itself, and it's not on a timer.

Read more

Jack

technician

factory trained engineer

14,054 satisfied customers
View more tv questions
In The News