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Recent Distortion questions

We have called Visio twice today, purchased 12/16/16 model

Hello, we have called Visio twice todayJA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?Customer: purchased 12/16/16 model D55-D2JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes. All 3 other TVs are clearJA: How long has this been an issue? What happened right before this popped up?Customer: Since January. Nothing happened. Our picture has never been clear . Movies and regular channels are not clear.JA: Is there anything else the expert should be aware of?Customer: No, just faces are not clear, and shadows

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,882 satisfied customers
My plasma tv went "dark" last night. tried to unplug and

My plasma tv went "dark" last night. tried to unplug and "reboot" with no success. It's the old Panasonic tech that was BIG 10 years ago, 50" screen so it's big and heavyJA: Just to clarify, what's the plasma television's exact make and model?Customer: I'm trying to look it up.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: It's the Viera system, 50 inches, and yes it doesn't work on any inputs, not just cableJA: How long has this been an issue? What happened right before this popped up?Customer: NO, the tv menu does not work and even the set up screen is "dark'. It happened last night watching hockey game, the screen went "weird" with images all distorted, then it went 'dark" or outJA: Is there anything else the TV Technician should be aware of?Customer: I've had this a long time, it was sate of art when plasmas 1st came out

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,104 satisfied customers
The right 25% of the screen is distorted and has a red line

The right 25% of the screen is distorted and has a red line through it.JA: What's the model number of your TV? How old is it?Customer: The tv is about three years old. Let me look at the model number.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: E601I-A3JA: How long has this been an issue? What happened right before this popped up?Customer: It started about a month ago. It would go away after 10 or 15 minutes but now it is happening all the timeJA: Anything else you want the TV expert to know before I connect you?Customer: No

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Shahid

Owner of Repair Shop

High School or GED

17,226 satisfied customers
Vizeo xvt553sv six years old with distorted polarized

Vizeo xvt553sv six years old with distorted polarized picture, sound normalJA: What's the model number of your TV? How old is it?Customer: see aboveJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: menu has same picture distortion same all inputsJA: How long has this been an issue? What happened right before this popped up?Customer: started yesterday, normal at first then suddenly distortedJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,882 satisfied customers
Turns on, no picture tho. Light does not flash at all, Its a

Turns on, no picture tho. Light does not flash at allJA: What's the make and model of your tv, and has turning it on been a problem in the past?Customer: Its a sharp aquosJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No problems turning it on, it flashes a picture for just a moment then just goes to a black screen.JA: How long has this been an issue? What happened right before this popped up?Customer: It was working perfectly fine. One mornin i come to the living room, turn it on, the picture was good for a few mins then started distorting really bad and kept doin it, the next day i tried again and it would flash the sharp logo then go black. Tried all inputsJA: Anything else you want the TV expert to know before I connect you?Customer: No

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

42,688 satisfied customers
I have a zv427fx4 DVD/VCR combo recorder, connected to my

I have a zv427fx4 DVD/VCR combo recorder, connected to my CableTV DVR tuner. The image aspect from the tuner is correct (16:9) when viewed on my large screen TV, but when I switch to the output of the DVD/VCR, the image appears stretched to a widescreen aspect (2.35:1) and reduced in height. It doesn't seem to matter what aspect ratio output I set the tuner box to, nor what settings I plug into the DVD/VCR; everything looks exactly the same. Changes in aspect from the tuner appear correctly on the TV, but not on the recorder. I am taking both the S-Video output and the standard Video output of the tuner to the recorder, and switching between the two does't change image output on the recorder.JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?Customer: The TV is a Samsung 42" Smart TV and I have the HDMI output of the recorder connected to one of the HDMI inputs of the TV. Sorry, I don't have the exact model number of the TV handy.JA: How long has this been going on? What troubleshooting have you tried?Customer: This happened when I first hooked up and turned on the recorder yesterday evening. I have tried every combination of connections and settings available on both the tuner and the recorder, with no change in the aspect of the recorder's output.JA: Anything else you want the electronics expert to know before I connect you?Customer: No.

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Jack

technician

factory trained engineer

15,088 satisfied customers
Having resolution problems. Th e center of the screenshows

Having resolution problems. Th e center of the screenshows perfectly. both the left and reight sides are distorted and expanded.JA: What's the model number of your TV? How old is it?Customer: Series D 32" Direc led 1080 hdJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: TV is brand new. Menu works and all channels seem to have same problemJA: How long has this been an issue? What happened right before this popped up?Customer: Had tv set up by directv. problemsurfaced immediately. Have had Direc TV to recheck. They suggestedd contactingJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Jack

technician

factory trained engineer

15,088 satisfied customers
I have a samsung LN46A550. the screen flickers, can be fixed

hello, i have a samsung LN46A550. the screen flickers, can be fixed with a light tap at the top of the screen, or if i leave it alone, it'll eventually even out. I've been looking for a fixJA: What's the model number of your TV? How old is it?Customer: ln46a550p3fxzaJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes and yesJA: How long has this been an issue? What happened right before this popped up?Customer: several months nithing happens, itll just flickerJA: Anything else you want the TV expert to know before I connect you?Customer: no

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

11,104 satisfied customers
I have a Toshiba Regza 52" TV purchased in 2009. Immediately

I have a Toshiba Regza 52" TV purchased in 2009.Immediately after taking delivery I began experiencing audio problems - intermittent echoes, hollow and garbled sounds. In March 2010 Toshiba tech support solved the audio problem by sending me a flash drive to help reprogram.Now, I am experiencing a problem with the visual - upon turning on the tv I experience distorted picture, faded colors & blurring. That lasts about 20 minutes - eventually, the picture clears up and is great.Any ideas to remedy that problem?CPinnow

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Anthony_Infotech

Self Employed

Vocational, Technical or Trade Scho

18,882 satisfied customers
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