How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
A new question is answered every 9 seconds
Ask a Consumer Protection Law question
Type Your Consumer Protection Law Question Here...
characters left:
2 Consumer Protection Lawyers are Online Now

Dispute Resolution Questions

Dispute resolution is the process of resolving a dispute between parties. Usually, businesses have dispute resolutions written in contracts to attempt to solve issues without the need of court. Below are just a few dispute resolution questions that have been answered by Experts.

What can I do if ISP, Phone Co is not following through with dispute resolution process request, nor are they addressing serious security threats and breaches to my business accounts and personal information ? What are my rights?

If the company isn't complying with the contract, you can sue them for breach of contract. Check over the contract and see if there is any mention of an arbitration clause which determines that any disputes must be arbitrated. If there is no mention of arbitration, you will have to file a lawsuit against ISP for breach of contract, seek damages or end the contract. If you have an arbitration clause in the contract, you will have to follow the guidelines of the contract.

I bought a brand new motorcycle and the bike only lasted 5 months. I have a one year warranty and the owner of the shop says it is my fault. What can I do?

If the bike is still under warranty you have a right to the repairs that can be covered by the warranty. If the bike has a manufacturer's warranty, you can take the bike to any dealer and have the warranty repairs made. Another option is to contact the state Attorney general's Consumer Protection Unit. This agency will have people who work in resolution services and they will settle the issue with the warranty claim.

I'm curious if I have probable cause for a lawsuit against a computer game company. It's a paid service, and my support calls are being ignored. My services were banned, and suspended, and they're not notifying me why. Can I sue? I live in MN.

This will depend on the language of the contract. If they broke the contract, you would have a reason to sue. However, many of the gaming companies provide a contract that has a clause that allows them to terminate an account. In the event that you sued the company, you would probably only be entitled to the cost of the service. You would have to file in small claims court where the company is located.

If the contract is covered by MN law, you have up to six years to sue the company for breach of contract. You need to look at the bottom of the contract and read the dispute resolution procedures. You will have to abide by these procedures before attempting to sue the company in small claims. If you can't settle the matter by using the dispute resolution, you will have to sue them in small claims court where they are located and this must be done in person.

We bought a Winnebago Itasca Motor Home in 8/09. From the very beginning the chassis battery will not stay charged. We have had the Motor Home in for this service 8 times and it will still not stay charged. Do we fall under the Lemon Law? We live in NM.

In order to file a claim under the New Mexico Lemon Law, you would need to file within 18 months of the date the motor home was delivered to you from the manufacturer. There are two exceptions to this deadline.

1. If you (the consumer) agreed to an informal dispute resolution with the manufacturer. This would make the deadline would be 90 days after a final decision is made by the arbitration panel.

2. If the manufacturer deceives the consumer in holding off on any legal action by making empty promises to the consumer about resolving the issue.

It is possible that you would fall under #2 and you may have a case. You need to speak with a consumer protection attorney without delay.

If you have questions or issues regarding dispute resolutions, don't hesitate to ask an Expert in consumer protection law to evaluate the particulars of your case and provide legal insights and opinion.
Ask a Consumer Protection Law question
Type Your Consumer Protection Law Question Here...
characters left:
2 Consumer Protection Lawyers are Online Now

How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    21182
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    21182
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/lyeung1/2010-07-25_032152_tn_IMG_0241.JPG Dr. Y.'s Avatar

    Dr. Y.

    Urologist

    Satisfied Customers:

    18388
    I am fellowship trained specializing in general urology and reconstructive urology.
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8489
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/dermdoc19/2010-09-30_160749_Photo_122807_015.JPG dermdoc19's Avatar

    dermdoc19

    Dermatologist

    Satisfied Customers:

    3847
    30 years practice in general and cosmetic dermatology
  • http://ww2.justanswer.com/uploads/BI/birddoctor/2012-6-22_173214_birddoctor.64x64.png Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    3384
    25+ years working primarily or exclusively with birds
  • http://ww2.justanswer.com/uploads/RY/rydergar/2012-6-6_192240_IMG0328.64x64.JPG Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    3299
    DVM, Emergency Veterinarian, BS (Physiology)
 
 
 
Consumer Protection Law Questions By Month: