I need help getting out of an alarm monitoring contract when they have not held up their end of the contract and I'm terrified of giving them my information. I need to know what my options are, if anyone can help.
6/20 - Called company to set up service
6/23 - Service was installed, minus one piece of equipment we were promised as part of our original contract
7/1 - Contacted company to get equipment after they had not contacted us as installer promised they would. Also clarified billing with company and set up billing date of the 25th of every month (with 7/25 being the first day)
7/3 - Contacted company again regarding equipment, keep getting the run-around about appointments not being set up correctly
7/8 - Billed for a monthly service fee 17 days early, contacted company, they claim it was a "system error" and they will get right on solving it
I am terrified now that this company has my card information, they will just bill me whenever they feel like it and there's nothing I can do. They still have not delivered all the promised equipment, can I get out of my contract with them since they have been so irresponsible? Do I need legal help to do so? They have been sued in several states in the past - and made to pay - for their billing practices. I am FREAKING OUT.
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