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Recent Consumer Rights questions

I ordered online Trial samples of skin care from two

I ordered online Trial samples of skin care from two separate companies. The products were Eyereform/dermarstore and Haloeyeserum/naturacel. Both of these companies sent me the trial samples then sent me monthly the products. There was no information provided or bill enclosed, confirmation #, email of shipments, tracking number these products combined were almost $800.00 and I didn't order them. Spoke to a rep that told me that I needed to cancel the trial within 14 days or the product would be shipped. I have read online that others were scammed and if you log onto products they request you not to write complain about credit card charges. My debit card has been discontinued that was used for these products that I can not afford. My bank wants information that I don't have, don't have any receipts or documentation for this purchase because I didn't order them. This went on, myself thinking they are sending me samples for several months. If they had sent something that indicated other than a trial size I would have questioned it. Each of these were in excess of $85.00 plus for a tiny vessel of product. Do I have a recourse. Thank you Sharon GeertsenJA: Because laws vary from place to place, can you tell me what state this is in?Customer: I live in MontanaJA: Has anything been filed or reported?Customer: Yes I reported it to my bank, First Interstate and they changed my debit card. They sent me a letter wanting receipts or supporting documentation and I don't have any because I didn't order it.JA: Anything else you want the lawyer to know before I connect you?Customer: No I think that's all I have except I didn't check my bank statements which indicated they were withdrawing month after month without my approval.

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Zoey, JD

Doctoral Degree

32,310 satisfied customers
M. Padron. I have the following question regarding my

Hello,My name is*****I have the following question regarding my consumer rights when purchasing online tickets.I purchased two tickets to go the the Summer Olympic Closing Ceremony in Rio.I purchased the tickets via online from the official ticket seller called CoSport on 8/10/16 (https://www.cosport.com).At the time of the purchased...I selected Category C tickets (I had previously gone to the opening ceremony and purchased the same Category C ticket and had a real good seating area (section 304/equivalent of a 30yard line on a football stadium).Shortly after the purchase I emailed them requesting information on the seating area. I also called them several times and spoke with someone but they could NEVER give me the simple information as that of the seating area. Previously when I purchased the ticket for the Opening Ceremony I did speak with someone names Cory...and he suggested I email them to inform as to what area I would like to sit and I actually had a ticket in the section I had requested.With this first experience in mind, which was that of getting a good seating area for a ticket priced at $646.81 each (total $1,293.62 for 2 tickets) I would have thought I was going to have the same results. I was wrong and after numerous of emails and calls I could NEVER get an answer as to what section I was going to seat in.So, I gave it one last chance and I went to pick up the tickets hoping I was siting in a good area. INSTEAD I was sitting in the end of the stadium. Seats that I, AS A CONSUMER, was not happy with and at that moment I decided NOT TO TAKE THE MERCHANDISE. I asked to speak with a supervisor regarding the matter and my dissatisfaction with the tickets the company granted me. The supervisor then mentioned that these tickets are FINAL SALE. I clearly was not experienced with having this kind of situation. I am used to always buying a ticket and knowing where I am sitting and at $600+ per ticket...I was expecting a better seating area. I thought, as a costumer, I deserved better seating and at least for them to provide that information beforehand. Clearly they didn't but I gave them the benefit of a doubt and went to pick them up...but clearly I left the venue without the merchandise because I was not happy with the merchandise I was given.So, that same night I called my credit card to dispute the charge. I also wrote to CoSport to let them know I was disputing the charge. Also, I went the day before the event to pick up the tickets. Giving them ample time to resale or return the tickets themselves.Note to consider: When I went to pick up the ticket for the Opening Ceremony I waited nearly 8 hours to actually get the ticket. It was very disorganized...but I was happy I was sitting in the central area of the stadium and that compensated the wait. But unfortunately this wasn't the result for the second purchase I did (Closing Ceremony). I also don't know what state law this would apply to since I feel this is an international company but it has offices in NJ (as you can see in their web site https://www.cosport.com).Credit Card dispute was denied because CoSport is protecting themselves by staring that ALL SALES ARE FINAL = NO RETURNS/REFUNDS POLICY. A defense I feel is disputable because if the consumer is not satisfied with the merchandise...we should have the final say into taking it or not. I called the credit card to inform them I am continuing the dispute. I called CoSport and left the message yesterday to speak with the person that wrote the letter to the credit card. I haven't received a call back.Your help in this matter will hopefully enlighten me on what steps to take on next. Thank you for your time and shedding light to this situation I'm really upset about because it is a hefty amount and I feel CoSport should be held responsible for their lack of service in making a paying costumer satisfied with their purchase.I look forward to your reply,Thank you, ***** ***** Padron / Miami Beach, Fl.

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P. Simmons

Attorney

Doctoral Degree

37,388 satisfied customers
US online merchant (centuryhearingaids.com) fraud I live in

US online merchant (centuryhearingaids.com) fraudI live in Vancouver, Canada. I went to a website named http://www.centuryhearingaids.com/ (Century Hearing Aids, 5311 East Peach Street, Tucson, AZ 85712) to purchase a hearing aid. I paid USD $931 by credit card on Sep 9 for a couple of hearing aids to be shipped within 2 days (for a cost of $33) by FedEx.I waited till Sep 14 for the order to arrive but it did not. I wrote to***@******.*** asking for when it will be shipped. I got a response saying, “Its headed your way, I will get your tracking number in 24 hours.”I did not get a tracking number. Two days later I called and wrote asking for the tracking number. I got no response.On Sep 19, I wrote asking to cancel the order. He claimed that the order was shipped but did not have a tracking number. On Sep 20, I went on the website for Better Business Bureau***@******.*** and filed a complaint.Every day afterwards, I called and wrote by emails asking for a resolution. On Sep 23, the business owner finally admitted that the order was not shipped and that he would refund the full amount of $931. Till today that refund has not happened.I call and write emails daily. Every day he has a different story to tell. The last one I heard yesterday, Oct 3, was that his business went through a downfall last week, he did not have the cash to refund the money now, and that he wanted me to wait a couple more days.In summary this business seems to have only a website but has no product to back it up. Even when I asked him about the identity of the manufacturer of the product he is selling, he responded that “Its a mid size mfg in Casselberry Florida - in business for 20 years - they private label for me, and they like to keep that way.”It seems to me that this business has no product, yet he sells claims of a product on the internet then after being paid, he would claim to not have the money available and that his customers have to wait for him to refund it.What remedies do I have? Can I file a police report in Tucson online? Can I hire a lawyer in Tucson to charge all legal costs to that merchant and get me my refund? What is the best route to deal with this situation?

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Zoey, JD

Doctoral Degree

32,310 satisfied customers
I am receiving threating calls from a debt collector stating

I am receiving threating calls from a debt collector stating they are taking acting against me for check fraud. My problem is I have no knowledge of any check fraud nor have I received anything in writing. I asked for them to mail me something and they said they were notating the account as a refusal to pay. She wanted my credit card or bank information. If, I do owe it I don't have a problem paying it but I can't get them to mail me anything showing me it's a legitimate debt or that they actually own the debt.They have now started calling my family.I'm afraid to call back for fear it's a scam. I've tried to GOOGLE the name of the company as well as the phone number but nothing comes up.What should or can I do?

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Zoey, JD

Doctoral Degree

32,310 satisfied customers
I am being sued by a company on Amazon negative review I

I am being sued by a company on Amazon for a negative review I left. Now I have to hire an attorney to respond should I contact Amazon will they pay for the attorney

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LegalGems

Juris Doctorate

16,104 satisfied customers
I have been contacted by a company called YP mobile app,

I have been contacted by a company called YP mobile app, they say I have a past due invoice. This is an unsolicited service. I told them that I have not signed a contract nor authorized this. They told me they have a voice recording with my authorization. This is incorrect. I told them that this was not a real invoice. I was then called by a Michael Burk from something called Peerless resolutions, threatening and harassing. They are demanding payment today. I called YP mobile to resolve this and was sent directly to Michael Burk at Peerless.

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Zoey, JD

Doctoral Degree

32,310 satisfied customers
I made a big mistake and spent over $10,000 in in-app

I made a big mistake and spent over $10,000 in in-app purchases on one single ios game called "star wars heroes" by EA sports. I didn't know would take over $10,000 or 20,000 to fully upgrade characters or to get the exact character you want fully upgraded. The max level is 90 and im at 60. After releasing its going to take way much more money prolly another 10K or 20K to fully upgrade or get the max character I gave up. I wish they informed the customer before investing in this game it's going to cost well in the 20K's to get the game character you want and fully upgraded. As every month they make changes in the game increasing items so that you have to pay more. In the beginning it was easy to level up characters but they get you by thinking that but once your in the 40+ level thats where you have to start buying like that crazy. They def got me with that scheme. I even mentioned to them they can delete my account after refundI had a similiar issue with another game but never this high amount of money and itunes refunded me for being first time. Now after 1 year and tried this new app I contacted itunes but they declined me for refund. I tried contacting EA and they said they dont have the tools to refund me to see all my transaction that would have to speak to itunes. but of course Itunes declined me. Exact email message from Apple iTunes customer support"Thanks for contacting us. I understand that you're unhappy with your recent iTunes purchase. I would not want to be unhappy with my purchases, and I will be happy to see what options are available.After carefully reviewing your case, we've determined that your purchase doesn't meet the conditions for a refund. We previously have provided a refund as an exception to the terms of sale and at this time are unable to provide an additional refund. If you'd like to learn more about our refund policy, see this page:http://www.apple.com/legal/internet-services/itunes/wwAnother company should not be advising expectations that are not in line with iTunes policy.Please let me know if there is anything else that I can assist you with, in regards ***** ***** concerns.Thanks and have a good rest of your weekend, "Do I have any consumer rights here for some type of refund or Im basically out of luck? its been about 16 days

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Law Educator, Esq.

Attorney At Law

Doctoral Degree

114,106 satisfied customers
We were scammed by a plumber, reported it to the Florida

We were scammed by a plumber, reported it to the Florida Attorney General s office/ they sent it to the Business and Professional Regulation dept who has sent me a letter telling me that they can not be of any help to me, that is is a civil matter - its to - its fraud - and fraud is criminal , yes ? We were scammed, lied to, work was not done. I filed a rip off report also and will copy it here to you f y i. We have since had another plumber come, try to camera the lines but was unable to do so due to blockage InSide the house not outside. So Mings also lied about even doing a camera test - it is impossible that he did because it can't be done here. Getting a lawyer to sue him would be more than what he already scammed us out of , can't I try again to get Florida consumer services or Some Body ? to help us ? This is the copy of the rip off report I filed. *I HAVE copies of the 450 personal check that we wrote to Mings that was cashed both front and back. It shows our name and address so I do not want to put it here but have sent a copy to the Fla AttMINGS came to clear the slow drains of our bathroom sink, did some minor snaking, did not clear, told us we had to pay $450 in a check so he could run a camera down the pipes so we, stupid that we were to believe and trust this man, gave him the check. He cashed it then came back with this dinky little camere and said he did the job and that we have an obstrction * * Outside the house. His public adjuster came and called Ming, told him that there was not enough money in this claim and that he would not take the job. Ming had told us that he would file with our home owners insurance and that we could get the money back , that he would take care of doing that.Ming never showed us his camera as he was supposedly doing this job. Ming was supposed to come back to run the camera again and show us but he cancelled many appointments with different excuses and never came back. [continued below]......... We are out the $450 unless he refunds this for work he did not do. Yes, I have filed with the State's Attorney General's Office also against Mings Plumbing .We never got anything back and also - we had another company come with a large professional camers to check this work. Ruiz Plumbing Industries Inc. on May 16 2016. Ruiz showed us the camera as they were putting it down our pipes and showed us that they could not * Could Not * do the job, could not continue because Inside The House, * * Inside, there was an obstruction in the pipes. Ruiz also showed us the rotted cast iron of the pipes that do need replaced as far as the camera could go.Mings lied about running the camera down the pipes to the outside, that is impossible to do and to have been done. This is a dishonest company and was referered to us by Choice Home Warranty in New Jersey , who also charged a $45 service call and guaranteed us that they would either fix or relace the proble. Choice did neither - did not fix, did not replace.Ming finally showed up for the last appointment, 4 hours late, we assumed he would no show like he had been doing, so we left to do errands. Then and only then he came by the house and left his card . Ming never Never came to run his dinky camera to show us that he did it so he is a Crook.*What can I do to get our money back ? Mings is a lier, fraud, crook. We were scammed.

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Zoey, JD

Doctoral Degree

32,310 satisfied customers
I placed an order design in Nov of 2014, and gave

I placed an order for closet design in Nov of 2014, and gave a post dated check deposit of $500.00 on a Thursday. I asked the sales girl not to cash it till Monday. On Friday the next day I called and cancelled the order and I moved all my money out of my checking acct. But the salesperson cashed my checked anyway, and the bank paid out the money anyway. I never received any merchandise nor did I get my money back.Over the two years I tried to make contact with them and I finally got the same sales lady to come back out last week Thursday and made a different order so I gave another $500.00 deposit and asked for her not to cash my check again till the next Monday. My husband was furious and so I again called the office and cancelled the order on Friday the next day again, but this time I sent a text and an e-mail of my cancellation. The manager is refusing to give my money which is now $1000.00) and wants to sell me merchandise that is 3 times the amount of the market value. I am wondering what are my consumer rights. if I am able to sue and get my money back? Yes there is a contract that says you may cancel within 3 days. (does that mean business days, since this was done over the weekend)

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Lucy, Esq.

Juris Doctor

32,524 satisfied customers
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