Join the 9 million people who found a smarter way to get Expert help

Recent Consumer Protection Agency questions

This is my dilemma. My son (22 yo) called a roofing company

This is my dilemma. My son (22 yo) called a roofing company (OLyn roofers) to "look at our roof". Our roof is new, was done in the fall of 2016 by a different roofing company (Done Right Roofing). My son thought that there are areas of the roof that are done incorrectly. Our roofer said that everything is done fine. In any case, we bought a very good warranty from the manufacturer. So I would not press this issue (if it exists, it will show as a leak within a year or two, -but this is my approach). My son, having OCD, and lacking real world experience, thought about this roof day and night, and, decided to ask OLyn roofers.JA: Because consumer protection law varies from place to place, can you tell me what state this is in?Customer: Massachusetts. I need to finish the question, please.JA: Has anything been filed or reported?Customer: Could I finish the question in this space?JA: Anything else you want the lawyer to know before I connect you?Customer: Yes. When my son called OLyn roofers, he told them that our roof is new, and he would be willing to pay a small fee ($100-$150) for the visit, Olyn roofers advertise free estimates but, It would be reasonable to assume that those apply only to total roof replacements. The office at Olyn roofers was not sure if anybody would be willing to go out to look at our roof. In a few days, they called and said that the owner agreed to look at the roof, but only at the time which is convenient to him , when he will be in the area. They did not mentioned anything about a fee for this service. This was in the middle of the winter, so this appointment had to be rescheduled couple of times, because of the snow. Finally, they said that March 30 would be the only time when the owner would be available. So he came and met with my son. I was at work, not even aware of the visit. According to my son, the owner of Olyn roofers (Michael Olen) was very, very brief, looked at one area of the roof (specifically, the edge of the roof) , commented on couple of other areas (observing them from the ground), and asked my son: So, do you have my $650?" My son was very surprised, and did not know how to react to it. He said: "Are you serious? The owner smirked and confirmed: "I am dead serious." My son told him that nobody in the office told him about a charge (let alone $650). The owner then call his company's office and said" Yes, there was a lot of confusion because it was rescheduled so many times, I will give you a discount of $250. Now pay me $400." My son called me, because he did not know what to do. I talked to the owner and said that I will address the issue when I come home and speak with my son. My son does not have money of his own to pay anyway. Mr.Olen then wrote a slip entitled "Additional work order." He signed it, My son did not sign it. The slip said "inspection of the roof, gutters and fascia. $650 minus $250 discount, $400 due at the time of inspection". He left the slip with my son. The whole visit took, according to my son 10-15 minutes, but most of this time was spend arguing. Next day I called Olyn roofers and asked them to send me an inspection report, since, if they ask for that much money, I need at least something in return. A few weeks passed, no word from Oyn roofers. At the end of May my son received a certified letter from them, demanding $400. Otherwise, they are filing a mechanic's lien on the property. The letter referred to my son's obligation to pay according to contract. I called Olyn' accountant (who signed the letter) and asked her to show me the contract (this is the first time I am in these murky waters, I always pay my bills, but I always understand what I am paying for). After couple of e-mails (back and forth) the accountant said "calling to make an appointment and presenting the work order constitutes an oral contract that is enforceable, if you do not pay, our lawyer will file a lien."

Read more

Infolawyer

Attorney

Juris Doctor.

43,320 satisfied customers
I have received seo services for my small business and the

I have received seo services for my small business and the company provdided me with spammy seo services for the past 6 months. This cost me $1500, wasted my time and ruined my brand. I have had 2 reputable companies evaluate their work, who said this company was using questionable work. Who can I reach out to for help in this situation?JA: Because employment law varies from place to place, can you tell me what state this is in?Customer: OhioJA: Has anything been filed or reported?Customer: I filed a dispute via paypal, no other reports.JA: Anything else you want the lawyer to know before I connect you?Customer: No

Read more

Zoey, JD

Doctoral Degree

36,328 satisfied customers
I have been told I have won an award from Holiday

I have been told I have won an award from Holiday Sweepstakes out of Las Vegas, NV. Is this a scam?JA: What state is this in? And just to clarify, when exactly were you notified?Customer: Last Tuesday and today. I am in TennesseeJA: Have you contacted the manufacturer?Customer: Yes. It is a SweepstakesJA: Anything else you want the lawyer to know before I connect you?Customer: No

Read more

Barrister

Attorney/Landlord/Realtor

Doctoral Degree

54,926 satisfied customers
Can I upload a letter and you can explain what I should do

can I upload a letter and you can explain what I should do nextJA: What state are you in? And is a local attorney or other consumer protection advocate helping with this?Customer: IowaJA: Have you contacted the manufacturer?Customer: No its a fraud caseJA: Anything else you want the lawyer to know before I connect you?Customer: cost

Read more

Zoey, JD

Doctoral Degree

36,328 satisfied customers
Ipurchased a vehicle at a copart auto inreno I hired auto

Ipurchased a vehicle at a copart auto inreno I hired auto bid master as my agent. IA bought the car based on the advertisement. CAR IDLES AND DRIVE,VERTIFIED when I FRECEIVED THE VEHICLE THE ENGINE WAS SIEZED AND THERE WAS A HOLE IN THE MOTORJA: What state is this in? And how old is the car?Customer: 2008 INFINITI ,NEVJA: Has anything been filed or reported?Customer: I contacted CONSUMER PROTECTION AGENCY. the representative claims that copart auction house claims that auto bid master my broker was responsableJA: Anything else you want the lawyer to know before I connect you?Customer: THE MANAGER A MR handley in reno CLAIMS TO ME DURING A CONVERSATION THAT HIS PEOPE ARE SUPPOSE TO CHECK THE CARS PRIOR TO AUCTION

Read more

Phillips Esq.

Attorney

Juris Doctor

22,670 satisfied customers
I have been contacted by Julian Cross of Consumer Protection

I have been contacted by Julian Cross of Consumer Protection Agency(###) ###-####advising me of winnings of $450,000 from American Sweepstakes Network in Los Vegas, NV. I am to contact Maryanne Lewis area code(###) ###-#### I did. She told me I had won $450,000. Some costs are $2000.which is refundable upon delivery of the money. I said I would have to check it out. That was yesterday.Today Julian called be back and said that he talked to Maryanne and because of my status as a Vet some costs would be absorbed and my costs would now be $1500. I told him I would have to check it out further. That's why I'm calling you. HELP!

Read more

Barrister

Attorney/Landlord/Realtor

Doctoral Degree

54,926 satisfied customers
I received a call from Sam Johnson who said he was with the

I received a call from Sam Johnson who said he was with the Consumer Protection agency to notify me that I had been awarded second prize in a drawing held by American sweepstakes on November 16, 2016 and because they had been unable to reach me, American sweepstakes was required by Patriot's Act to forward the notification to CAP to follow up. Is this a legitimate phone call or a scam. Mr. Johnson had me call ASN(###) ###-#### I spoke to Ivan Peterson who indicated they would actvate the check for $650,000 and it would be delivered by Brink's on Wednesday, December 28 between 12 & 3 pm. I called Mr. Johnson back per his instruction and this is when I was told that I would need to have money orders in the total amount of $6,500 (1%),to register 1099G, to verify that the money had come from a legitimate source and that a representative of ASN would accompany me to my bank to ensure the deposit was processed promptly. I don't want to be another senior citizen who gets scammed for Christmas. Your prompt reply would be appreciated.My phone number is(###) ###-#### Thank you, *****JA: What state is this in? And just to clarify, when exactly were you notified?Customer: Texas, I received the call at about 10:00 this morning.JA: Have you contacted the manufacturer?Customer: I called ASN at(###) ###-#### The claim number is ***** 25618pw.JA: Anything else you want the lawyer to know before I connect you?Customer: I think that's all.

Read more

Lucy, Esq.

Juris Doctor

34,524 satisfied customers
I ordered online Trial samples of skin care from two

I ordered online Trial samples of skin care from two separate companies. The products were Eyereform/dermarstore and Haloeyeserum/naturacel. Both of these companies sent me the trial samples then sent me monthly the products. There was no information provided or bill enclosed, confirmation #, email of shipments, tracking number these products combined were almost $800.00 and I didn't order them. Spoke to a rep that told me that I needed to cancel the trial within 14 days or the product would be shipped. I have read online that others were scammed and if you log onto products they request you not to write complain about credit card charges. My debit card has been discontinued that was used for these products that I can not afford. My bank wants information that I don't have, don't have any receipts or documentation for this purchase because I didn't order them. This went on, myself thinking they are sending me samples for several months. If they had sent something that indicated other than a trial size I would have questioned it. Each of these were in excess of $85.00 plus for a tiny vessel of product. Do I have a recourse. Thank you Sharon GeertsenJA: Because laws vary from place to place, can you tell me what state this is in?Customer: I live in MontanaJA: Has anything been filed or reported?Customer: Yes I reported it to my bank, First Interstate and they changed my debit card. They sent me a letter wanting receipts or supporting documentation and I don't have any because I didn't order it.JA: Anything else you want the lawyer to know before I connect you?Customer: No I think that's all I have except I didn't check my bank statements which indicated they were withdrawing month after month without my approval.

Read more

Zoey, JD

Doctoral Degree

36,328 satisfied customers
Federal Lending Discrimination, I am a FL resident. This

Federal Lending DiscriminationJA: Because laws vary from place to place, can you tell me what state this is in?Customer: I am a FL resident. This involves a USAA Bank FSB that has headquarters in NV. This involves the issuance of a VISA credit card applied for on-line.JA: Has anything been filed or reported?Customer: NoJA: Anything else you want the lawyer to know before I connect you?Customer: Credit applied for in Jan 2016. Approved with a $7,000 credit limit. Used Jan. 2016 thru Sept 2016 all satisfactory. Monthly amounts satisfied in full each billing cycle. Lender terminated credit card Stating "unacceptable behavor or activity".

Read more

RGMacEsq

Doctoral Degree

24,384 satisfied customers
View more consumer protection law questions
In The News