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Recent Consumer Protection Agency questions

We purchased and installed a hydro heating and hot water

We purchased and installed a hydro heating and hot water system in Aug 2012 for $18,700 from a plumbing company (‘Company') with their promise that this system would cut the gas bill by half.We have been in dispute with Company since June 2015 without reaching an agreement.The main issues:1 Despite their information, the gas bills increased by 40%+, although we installed more insulation in the house. So we stopped using the heating unit. Instead we bought small heaters for some rooms and survived the 2015 winter. We were living in the 45 degree F house, after spending $18,700. We will not be able to use this unit at all ever. We live in Pittsburgh.2 The system was incorrectly installed and made loud noise and frequent leakage among other problems. After having the rep from the manufacture and Company examined the situation, they finally fixed many problems but not all. They tried to fix the problems for over 12 months without success. All this time and even now, we are not using the heating unit.3 Although the system was installed in Aug 2014, it was manufactured in 2012. Is it acceptable to install a 2-year old system as a brand new unit? It may even be a reconditioned system, we do not know. The maintenance is required every 2 years, which goes by time, not by the amount of usage. Thus, when the unit was installed, it was already time for maintenance, which costs $250, but we didn't do it.4 We have had faulty thermostat, which only sporadically produced hot water. We had to use electric kettles to boil water to add to the bath tub to bathe twin infants in winter months. The rep from the manufacture came to inspect twice and admitted the faulty thermostat and replaced it. Since then, it seems to be working, although we do not know for certain until next winter.5 One heating element in the room is working throughout the year, including summer months, although the thermostat for heating is set for 45 degree F, which should stop all heating elements from working. This element is very hot, which counteracts the AC unit in the room. This is caused by the faulty heating unit and we have been paying for the extra gas and electricity bills. We cannot switch off the heating because its unit also controls the hot water, which we need throughout the year.We wrote to Company requesting: a refund of our money $18,700 in full plus $2,000 for compensation for the excessive gas bills and our hardship.Company denies wrong doing but offered in Dec 2015: full guarantee until April 2017 and $1,000 towards the 2014 heating cost. We cannot accept this. We need a proper heating for next winter. We need that refund to purchase a different system.What can we do? What legal rights do we have as consumer please?thank youHovy

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Law Educator, Esq.

Attorney At Law

Doctoral Degree

108,142 satisfied customers
My son has a car in the shop that the bill is already

My son has a car in the shop that the bill is already $750.00 they added services that weren't approved before being done. The car was checked previously for the service light being on. It indicated a can shaft sensor. They did the $750.00 worth of work without changing the sensor. We picked up the car it broke down and had to be towed back to the shop. Now they say there's oil leaks a timing problem and they want more money. Engine light still on. When it went in there was no oil leak. Engine runs should not be a timing problem! They started at $300, then $750, then $900 then it was $1,900.00 after my son talked to the owner of the shop because he was upset. The owner said they would fix it for the$750 which has already been paid they want additional money now for the timing to be fixed. What legal action can be taken? The shop has 17 reviews all but 3 are bad.

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attyadvisor

Doctoral Degree

7,134 satisfied customers
I Have been in contact with who says he is from Consumer

I Have been in contact with Richard Mason who says he is from Consumer Protection Agency. He claims to be the Director of Security. Phone #(###) ###-#### ***** also have been in contact with Earl Winston #(###) ###-####. Can you verify these names and Positions

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Loren

Juris Doctor

37,126 satisfied customers
Receiving calls from a man stating hes from consumer

receiving calls from a man stating hes from consumer protection agency in wa d c ,about winning sweepstakes, can that be true?

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Ely

Counselor at Law

Juris Doctor

64,508 satisfied customers
Received call from person who claims is an officer with

received call from person who claims is an officer with consumer protection agency to assist me in obtaining a large cash award which requires paying a registration fee. fraud?

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Zoey, JD

Doctoral Degree

29,554 satisfied customers
Any legitimacy to a federal agent who represents the federal

Hi...any legitimacy to a federal agent who represents the federal trade commission who says he investigated a wire transfer of funds I sent in a scam and that I actually won a large sum of money from the American sweepstakes network...but claims I need to send money to cover insurance...JA: OK. The Consumer Protection Lawyer will need to help you with this. Have you consulted a lawyer yet?Customer: No I haven'tJA: Please tell me everything you can about this issue so the Consumer Protection Lawyer can help you best. Is there anything else important you think the Consumer Protection Lawyer should know?Customer: I had sent money via FedEx but stopped it and it is being returned...now the agent says he is having homeland security documents being sent to him and forwarded to me later...I had 4 documents previously sent to me..JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Consumer Protection Lawyer about your situation and then connect you two.

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LegalGems

Juris Doctorate

13,818 satisfied customers
I would like to know if a consumer protection agent would

hello, I would like to know if a consumer protection agent would call me in reference to a sweepstakes winning?I received a phone call earlier today stating that I had won a sweepstakes with a considerable amount of money, a number was left for me to contact, upon contacting this number I was told I was speaking to an agent with the consumer protection agency who said that there was a refundable handling fee of $500 for this money to be released to me, I was then given an address in Alanta Georgia to send this money western union and the sweepstakes winning would be disbursed to me by way of federal express the morning of the following day, the address given is ***** Atlanta Georgia 30301, the agents name was told to me to be a Mr.David Price Accounting Supervisor.Could you please shed some light on this for me because I can't believe this is on the up and up it sounds very fraudulent to me.Thank you so much for your time,Sincerely ***** ***** QuibodeauxLake Charles Louisiana

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Zoey, JD

Doctoral Degree

29,554 satisfied customers
We are receiving bogus e-mails from several African

We are receiving bogus e-mails from several African countries involving the need to send money in order to receive millions of dollars which we supposedly won in a lottery. We were scammed back 2013, losing approximately $75,000.00. We have sent several complaints to ic3, but have received no responses! It is bad enough to lose our life savings, but totally unacceptable to continue with this harassment. Please advise!

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Zoey, JD

Doctoral Degree

29,554 satisfied customers
I recently made a purchase a Rooms to Go, taking advantage

I recently made a purchase a Rooms to Go, taking advantage of their 0% interest for 60 months Labor Day offer. I selected my set, went with the salesman to the computer and entered all my information to run my credit.I moved over once I was done and he took over. He said "Ok, it went through...you're good". I signed all paperwork and left. Months later, I find out that I was actually only "approved" for $1,500.00..the set I purchased was $3,600. Rooms to Go, without my knowledge or authority charged 250% on this card I was "approved" for! I have no idea how something like this would even go through, or how this could ever be legal. I would never have given permission for this as I am attempting to purchase a home and this has brought my credit score down, due to credit utilization (which I keep under 30%). The credit department couldn't help and said they weren't responsible for what the stores do. They offered to raise my limit, but it was denied.

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attyadvisor

Doctoral Degree

7,134 satisfied customers
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