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Consumer Complaint Questions

Consumer complaints are generally placed by consumers against business's that act in less than professional behavior. Usually, a consumer will place a complaint with the company in question. If a resolution cannot be made, the consumer will then place a complaint with the Better Business Bureau or the Federal Trade Commission. These are agencies that provide resolution to the consumer by dealing with the company. The role of the BBB and FTC is to ensure consumer satisfaction with companies. Once a complaint has been filed, most companies are more compliant to seek out a solution to the consumer's grievance. Below are questions often asked about consumer complaints.

I bought a phone that stopped working. When I took the phone to the dealer, they told me they would replace the phone with a new one but when I received the phone, it was refurbished. What can I do? I live in Georgia.

Usually, the seller would have to follow the purchase agreement and warranty that were with the phone when you bought it. You need to read the purchase agreement and the warranty to determine what steps would be taken. If you don't have these documents, you can probably find them online.

If you are unsure of the procedure after reading the warranty, you can discuss the issue with the cell phone carrier that sold you the phone. If you are still unclear or are not satisfied with the information that you receive from the cell phone dealer you could file a consumer complaint.

If you bought the phone from a cell phone service provider, you will need to file a consumer complaint with the FCC. Filing only takes a few minutes and you can file online. Explain that you were not satisfied with the treatment given by the cell phone provider and that you want your phone replaced with a new one, not a refurbished on. Here is the link to the FCC.

If you purchased the phone through a retailer, you will need to file a complaint through the Georgia Governor's Office of Consumer Protection. This office is in charge of making sure the consumer is treated fairly and deals with complains in a similar fashion as the FCC. Here is the link: http://consumer.georgia.gov/consumer-services/filing-a-complaint

When you file a complaint with either office, they will send a copy of your complaint to the cell phone dealer asking that they fix the problem or explain why they cannot or will not. If the dealer chooses to fix the issue, you should have a new phone. However, if they give a reason why they will not replace the phone with a new one, you will be able to review their response. If they choose not to give you the new phone, you will have to decide if you want to take them to small claims court.

If you are not happy with the results of the consumer complaint, you can take the phone dealer to the Georgia Magistrate Court. The Magistrate Court handles small claims. You can learn more about the Georgia Magistrate Court by following this link: http://consumer.georgia.gov/consumer-topics/magistrate-court

I would like to file a consumer complaint that I was scammed. If I hire an advocate lawyer, do I pay a lawyer's fee?

If you want to place a complaint, you shouldn't require an attorney. To place a complaint, you can go to the Federal Trade Commission web site. You will see a link for consumer complaints. Click on that link and make your complaint. Once you have filed, you will receive a conformation and someone from the FTC will contact you about your complaint. You need to explain your reason for the complaint and supply all information that you have about the company. The process may take some time but you should see results. Most consumer attorneys require money in advance. Before you hire an attorney, give the FTC a chance to resolve the issue for you.

I signed up for Events and Adventures in Vienna VA. There were never any events in my area but the company continued to draw money from my American Express card. What can I do?

If you have tried to resolve the issue with the company and you cannot gain any ground, you should probably file a complaint with the Better Business Bureau. You can also file a complaint with the Virginia Attorney General's office and the Federal Trade Commission. Once these agencies start looking into allegations of poor business practices, the company is more inclined to resolve the matter with you to avoid any attention from government offices.

If you cannot recoup your money, you can take the matter to small claims court (if the amount is less than $5000). The maximum amount allowed by VA small claims court is $5000. You will not need an attorney in small claims court.

If you have a consumer complaint and cannot find resolution, or need to know where you should go to report a consumer complaint, you can ask an Expert in consumer protection law to evaluate your case particulars and provide you their legal opinion and insights.

Ask a Consumer Protection Lawyer

Infolawyer
Infolawyer, Lawyer
Category: General
Satisfied Customers: 5947
Experience:  Licensed attorney helping individuals and businesses.
11313492
Type Your Consumer Protection Law Question Here...
characters left:
4 Consumer Protection Lawyers are Online Now

How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
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    Ask follow up questions if you need to.
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    Rate the answer you receive.

Consumer Protection Lawyers are online & ready to help you now

Infolawyer
Lawyer
Satisfied Customers: 5518
Licensed attorney helping individuals and businesses.
Ely
Counselor at Law
Satisfied Customers: 2620
Private practice with focus on family, criminal, PI, consumer protection, and business consultation.
Law Pro
Lawyer
Satisfied Customers: 1711
20 years experience in consumer advocacy, debt collection violations, contracts, construction

Recent Consumer Complaints Questions

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