How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
A new question is answered every 9 seconds
Ask a Consumer Protection Law question
Type Your Consumer Protection Law Question Here...
characters left:
6 Consumer Protection Lawyers are Online Now

Consumer Complaint Questions

Consumer complaints are generally placed by consumers against business's that act in less than professional behavior. Usually, a consumer will place a complaint with the company in question. If a resolution cannot be made, the consumer will then place a complaint with the Better Business Bureau or the Federal Trade Commission. These are agencies that provide resolution to the consumer by dealing with the company. The role of the BBB and FTC is to ensure consumer satisfaction with companies. Once a complaint has been filed, most companies are more compliant to seek out a solution to the consumer's grievance. Below are questions often asked about consumer complaints.

I bought a phone that stopped working. When I took the phone to the dealer, they told me they would replace the phone with a new one but when I received the phone, it was refurbished. What can I do? I live in Georgia.

Usually, the seller would have to follow the purchase agreement and warranty that were with the phone when you bought it. You need to read the purchase agreement and the warranty to determine what steps would be taken. If you don't have these documents, you can probably find them online.

If you are unsure of the procedure after reading the warranty, you can discuss the issue with the cell phone carrier that sold you the phone. If you are still unclear or are not satisfied with the information that you receive from the cell phone dealer you could file a consumer complaint.

If you bought the phone from a cell phone service provider, you will need to file a consumer complaint with the FCC. Filing only takes a few minutes and you can file online. Explain that you were not satisfied with the treatment given by the cell phone provider and that you want your phone replaced with a new one, not a refurbished on. Here is the link to the FCC.

If you purchased the phone through a retailer, you will need to file a complaint through the Georgia Governor's Office of Consumer Protection. This office is in charge of making sure the consumer is treated fairly and deals with complains in a similar fashion as the FCC. Here is the link: http://consumer.georgia.gov/consumer-services/filing-a-complaint

When you file a complaint with either office, they will send a copy of your complaint to the cell phone dealer asking that they fix the problem or explain why they cannot or will not. If the dealer chooses to fix the issue, you should have a new phone. However, if they give a reason why they will not replace the phone with a new one, you will be able to review their response. If they choose not to give you the new phone, you will have to decide if you want to take them to small claims court.

If you are not happy with the results of the consumer complaint, you can take the phone dealer to the Georgia Magistrate Court. The Magistrate Court handles small claims. You can learn more about the Georgia Magistrate Court by following this link: http://consumer.georgia.gov/consumer-topics/magistrate-court

I would like to file a consumer complaint that I was scammed. If I hire an advocate lawyer, do I pay a lawyer's fee?

If you want to place a complaint, you shouldn't require an attorney. To place a complaint, you can go to the Federal Trade Commission web site. You will see a link for consumer complaints. Click on that link and make your complaint. Once you have filed, you will receive a conformation and someone from the FTC will contact you about your complaint. You need to explain your reason for the complaint and supply all information that you have about the company. The process may take some time but you should see results. Most consumer attorneys require money in advance. Before you hire an attorney, give the FTC a chance to resolve the issue for you.

I signed up for Events and Adventures in Vienna VA. There were never any events in my area but the company continued to draw money from my American Express card. What can I do?

If you have tried to resolve the issue with the company and you cannot gain any ground, you should probably file a complaint with the Better Business Bureau. You can also file a complaint with the Virginia Attorney General's office and the Federal Trade Commission. Once these agencies start looking into allegations of poor business practices, the company is more inclined to resolve the matter with you to avoid any attention from government offices.

If you cannot recoup your money, you can take the matter to small claims court (if the amount is less than $5000). The maximum amount allowed by VA small claims court is $5000. You will not need an attorney in small claims court.

If you have a consumer complaint and cannot find resolution, or need to know where you should go to report a consumer complaint, you can ask an Expert in consumer protection law to evaluate your case particulars and provide you their legal opinion and insights.
Ask a Consumer Protection Law question
Type Your Consumer Protection Law Question Here...
characters left:
6 Consumer Protection Lawyers are Online Now

How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    21242
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    21242
    23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
  • http://ww2.justanswer.com/uploads/lyeung1/2010-07-25_032152_tn_IMG_0241.JPG Dr. Y.'s Avatar

    Dr. Y.

    Urologist

    Satisfied Customers:

    18403
    I am fellowship trained specializing in general urology and reconstructive urology.
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/MU/multistatelaw/2011-11-27_173951_Tinaglamourshotworkglow102011.64x64.jpg Tina's Avatar

    Tina

    Lawyer

    Satisfied Customers:

    8499
    JD, BBA Over 25 years legal and business experience.
  • http://ww2.justanswer.com/uploads/dermdoc19/2010-09-30_160749_Photo_122807_015.JPG dermdoc19's Avatar

    dermdoc19

    Dermatologist

    Satisfied Customers:

    3864
    30 years practice in general and cosmetic dermatology
  • http://ww2.justanswer.com/uploads/BI/birddoctor/2012-6-22_173214_birddoctor.64x64.png Dr. Pat's Avatar

    Dr. Pat

    Bird Veterinarian

    Satisfied Customers:

    3385
    25+ years working primarily or exclusively with birds
  • http://ww2.justanswer.com/uploads/RY/rydergar/2012-6-6_192240_IMG0328.64x64.JPG Dr. Gary's Avatar

    Dr. Gary

    Cat Veterinarian

    Satisfied Customers:

    3299
    DVM, Emergency Veterinarian, BS (Physiology)
 
 
 

Recent Consumer Complaints Questions

  • I purchased a membership last Thursday from a travel club.

    I purchased a membership last Thursday from a travel club. At the time the company appeared to be reliable. But after getting back to the hotel we investigated it online and found many consumer complaints and an F rating from the BBB. We put a stop payment on the credit card immediately. Is there anyway of canceling our membership?
  • Hi, My nme is Barb and I have been taken in by International

    Hi, My nme is Barb and I have been taken in by International Brokers Inc. I 'm not sure
    what to do as the company will not answer their phone or any e-mails or faxes from me.
    They sold my resort timeshare and I had to pay $5886.00 to Mexico. They were then to wire the purchase price of $28463.00 from the Buyer. So who do I contact?
    I have their Business license # XXXXX is #01863421 and phone #XXX-XXX-XXXX

    Thanks,
    Barb
    XXX-XXX-XXXX
  • I was scammed 10mos. ago on the phone from a company offering

    I was scammed 10mos. ago on the phone from a company offering me a business opportunity...I was told I had a 90 guarantee money back. I put the amount they wanted onto my credit card over the phone $9000.00. Within the first 30days, I stopped getting returned calls and was unable to reach these people. Continued to try for awhile, then called my credit card company to tell them it was a fraudulent charge. Over that period of time I received no correspontence from Mastercard at all. I called them periodically for an update and was told it was in arbitration. Until recently, I honestly thought (wishful thinking) it had been taken care of. I received a phone call last night from the cc card company and was told that Mastercard did NOT rule in my favor. I have been a credit card holder of their's for over 30years and couldn't believe that they would do that. Don't they have insurance for things like this?
    Is there anything you can do for me? I don't have the money to pay this off. Honestly, I will never pay this off in my lifetime.
    Gail Diamond
< Last | Next >
Consumer Protection Law Questions By Month: