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I bought a Carrier 12K mini split PTAC system last summer.

I bought a Carrier 12K mini split PTAC system last summer. It spits water on me some days, others the condensation runs down the wall onto the floor. The installer has come back 6 times, once to clean the unit and trouble shoot each visit. On one occasion he admitted that the drain was obstructed by a stud and reported that he corrected the problem. Another time he claimed the outdoor unit had iced over and he fixed it. The next 4 visits he said he could find nothing wrong with his installation and didn't understand why I had these very visible, destructive problems that occurred sporadically. Is my unit defective from the factory, or is my installer incompetent. He began to play cat and mouse with me: not answering his phone or returning phone calls; not removing the unit at my request. Last week I hired a contractor to get the unit off the wall. I took pictures of all the damage to my paneling, drywall, and hardwood floor. I called Carrier to get them to honor their 5 year warranty. The call center referred me on to a Carrier trouble shooter. She would not give me an RMA# ***** that I could return my unit. She basically indicated that my warranty isn't worth the paper and ink its on. She said that a Field Rep would be assigned to interact with the installer (not me), with whom I have no confidence, because the installer has basically abandoned me, because he cannot charge. I need a quality tech to examine my unit, which has had to be removed from the wall to determine if the unit is defective or my installer is the source of my losses. It's so hot now. It's an awful time to be without A/C. I had a 12K Ramsond unit installed in 2013, and it is running well.

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Airheatman

Heating & Air Conditioning Contractor

6 years college

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9,592 satisfied customers
Carrier 25HPA536A0030010 outside unit. Circuit board yellow

Carrier 25HPA536A0030010 outside unit. Circuit board yellow LED flashing continuous. Red LED off. Pump and fan not working.JA: Did you double-check the thermostat? And what about the unit's filters?Customer: Thermostat set to cool. Filter is new.JA: Do you plan on doing the work yourself?Customer: If possible.JA: Anything else we should know to help you best?Customer: How can I diagnose problem and replace bad parts?

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Tim H.

Lead building engineer

Vocational, Technical or Trade Scho

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4,610 satisfied customers
I have a carrier thermidistat and am curious to know if I

I have a carrier thermidistat and am curious to know if I can replace it with a basic Honeywell thermostat.JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?Customer: I just don't know what to do with the extra wires to s1 s2 dehumidifier & cJA: Do you plan on doing the work yourself?Customer: I think just the thermostat. It died. The fan is running constantly & the unit is not on at all.JA: Anything else we should know to help you best?Customer: Yes.

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Gaztech

Owner

Vocational, Technical or Trade School

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404 satisfied customers
I have a carrier hvac residential unit. Fan won't turn on.

Hi, I have a carrier hvac residential unit. Fan won't turn on. Technician states I need new blower motor and module. Is this something I can replace on my own?

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Tim H.

Lead building engineer

Vocational, Technical or Trade Scho

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4,610 satisfied customers
I have a single level house on slab 1200 sq. ft. in Texas.

I have a single level house on slab 1200 sq. ft. in Texas. Humidity has been a problem since the summer began. My walls are foamed and the attic has radiant barrier with fiberglass on attic floor. My unit is a 3 Ton Carrier. I had had a few Techs come out and verified my unit was working good but was a little oversized. My A/C runs between 12 to 16 hours a day causing a high electric bill. No one has had a solution to solve my humidity problem other than install a dehumidifier. My humidity w/o a portable dehumidifier stays around 63%.I have the option of turning my porch into a sun room if that helps my problem.

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HVAC Guru

Service Technician

Associate Degree

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24,080 satisfied customers
I have a 2800 sqft tri-level home near the ocean. We

I have a 2800 sqft tri-level home near the ocean. We currently have one zone with no AC. The thermostat is in the upstairs bedroom hallway so rooms are comfortable during winter. We have had issues heating our family room at the lowest level of our home during the winter. I just received several estimates for Carrier, Bryant and Tempstar 5 ton slim line systems with two zones (1 upstairs bedrooms) and 1(down stairs family room and mid level living and kitchen. I have one new company that provided an estimate to re-balance the air with only one zone which will save us $2K. Please provide your thoughts regarding zoning pros and cons. Should I pay the additional $2K for zoning? Thank You

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HVAC Guru

Service Technician

Associate Degree

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24,080 satisfied customers
I have been quoted $3600 a Carrier Deluxe 4 ton evaporator

I have been quoted $3600 for installing a Carrier Deluxe 4 ton evaporator coil. This seems very high to me. I live in Baton Rouge, LAJA: I'll do all I can to help. How long have you been dealing with this?Customer: Comment on price and what average price should be.JA: Do you plan on doing the work yourself?Customer: No, the price quoted was full installation price.JA: Anything else we should know to help you best?Customer: Replaced Carrier condenser 3 years ago. Did not replace evap coil. Now coil is leaking Freon. Can you give advice on that price for equip and installation?

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Phil

Consultant to Engrs, Govt & Contractors

Degree, Mech Engr Technology

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9,666 satisfied customers
What is the starting current Carrier Mod #38TKB0303 A/C

What is the starting current for my Carrier Mod #38TKB0303 A/C unit? I am interested in knowing if a Generac Powerpact can handle the load.

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Airheatman

Heating & Air Conditioning Contractor

6 years college

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9,592 satisfied customers
Our carrier thermostat had a power surge and the lock symbol

Our carrier thermostat had a power surge and the lock symbol came up and we cannot control the temperature as it now says zone disabled

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HVAC Guru

Service Technician

Associate Degree

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24,080 satisfied customers
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