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I am trying to reset my pilot light The instructions said

I am trying to reset my pilot light The instructions said after turning the gas back to on to press the reset button. The reset button will not go down. It only goes down when the gas is offJA: I'll do all I can to help. How long have you been dealing with this?Customer: When I woke up this morningJA: Do you plan on doing the work yourself?Customer: yes, if I canJA: Anything else we should know to help you best?Customer: no

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Rick

Supervisor

26,920 satisfied customers
Need to replace a door on the heating unit. I got your info

Need to replace a door on the heating unit. I got your info from the front panel.JA: Did you double-check the thermostat's settings? And what about the filters?Customer: Serial #2077C22981JA: Do you plan on doing the work yourself?Customer: YesJA: Anything else we should know to help you best?Customer: Model #800 19A

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Phil

Consultant to Engrs, Govt & Contractors

Degree, Mech Engr Technology

10,602 satisfied customers
My dad was trying to install a new smart thermostat in my

my dad was trying to install a new smart thermostat in my house and when he took off the old model he saw a spark. it was quick but he thinks he might have touched two of the wires together by accident. we plugged the wires back in and its not turning back onJA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?Customer: really dont knowJA: Do you plan on doing the work yourself?Customer: yeaJA: Anything else we should know to help you best?Customer: he thinks he might have touched the R wire and C wire taking off the old thermostat

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Brian HVAC Guy

HVAC/R Consultant

High School

1,632 satisfied customers
I need to purchase the synchronizers that were part of

I need to purchase the synchronizers that were part of Carrier's Allied Products Heater Model 40YA900150JA: I'll do all I can to help. How long have you been dealing with this?Customer: about 1 weekJA: Do you plan on doing the work yourself?Customer: I'm a PhD Electrical Engineer.JA: Anything else we should know to help you best?Customer: I don't think so...

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gotoman for ac

HVAC Service manager and owner

Associate Degree

5,472 satisfied customers
I have a carrier system. I am replacing the thermostat. The

I have a carrier system. I am replacing the thermostat. The current one was wired with red-r, white-w, green-g, blue-c, and orange-y. The new thermostat does not have a c or a r. There is a Rh and Rc. I don't know where to connect the blue wire and red wire.

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Brian HVAC Guy

HVAC/R Consultant

High School

1,632 satisfied customers
I had someone install the Ecobee thermostat which controls a

I had someone install the Ecobee thermostat which controls a Carrier 58cva. are there other setting I should make on the Ecobee? And are there even other setting to make? Someone else said I was giving up a lot by using the ecobee. Is this true?JA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?Customer: will the thermostat take advantage of the carrier or am i giving up features of the carrierJA: Do you plan on doing the work yourself?Customer: depends....JA: Anything else we should know to help you best?Customer: i don't think so

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Phil

Consultant to Engrs, Govt & Contractors

Degree, Mech Engr Technology

10,602 satisfied customers
Not sure if theresivoir is over filling but have wter under

not sure if theresivoir is over filling but have wter under the furnaceJA: Did you check the furnace's filters?Customer: yesJA: Do you plan on doing the work yourself?Customer: yesJA: Anything else we should know to help you best?Customer: no

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Rick

Supervisor

26,920 satisfied customers
I'm just reading the comments on the board I have the 24

Hi, I'm just reading the comments on the board I have the 24 error code on my carrier unit I was trying to put in a new themostat but I didn't turn the unit off before I did itJA: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?Customer: It's specific to me installing the thermostat it was working fine on the main floor from the thermostat that was working - then I disconnected the one that was not working and everything shut down Now the thermostat on the man floor is blank and I'm getting the 24 code on the unitJA: Do you plan on doing the work yourself?Customer: I was trying too - I thought it wuold be simple The fuse looks ok through thoughJA: Anything else we should know to help you best?Customer: I don't think so - I clipped the wires attached to the old thermostat and that's what I think caused the short

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gotoman for ac

HVAC Service manager and owner

Associate Degree

5,472 satisfied customers
I have a zone air conditioner and heating system. I live in

I have a zone air conditioner and heating system. I live in Houston Texas and have a 3 story townhouse about 2000 square feet....problem is both heating and air conditioning sytems do not heat or cool the first and third floors properly - it appears no air is flowing into the bedroom on the 1st floor but it is flowing into the 1st floor bathroom. There are no other rooms on the 1st floor (except for the garage that is not cooled or heated). The third floor is always hotter when either the heat or air conditioner is on when it is really cold or hot outside (like 30 degrees or 85 degrees trying to heat the house to 70 degrees or cool the house to 75 degrees. I have a maintenance contract and they recommended I get the ducts cleaned, install a bypass duct and get a new heater (it is about 16 years old.) I hardly ever use the heater and was provided no reason to replace it other than it is 16 years old. I have had the evaporator coil replaced 3 times over 16 years and this seems like a lot to me. I had the condenser replaced about 8 years ago. They said a bypass duct would fix the uneven heat/cool problem but my research indicates a zone system should never have one and it is extremely expensive to install. I would like to know who is the best person to look at my system. I think a compete diagnostic should be done to see if the dampers and thermostats are functioning properly. They said there was some mold in and around my unit and is the reason they suggest it be cleaned. Your thoughts?JA: OK. To minimize me, please click the down arrow at the top right corner of this box.Customer: By best person I mean an HVAC service or structural engineerJA: Did you double-check the thermostat's settings? And what about the filters?Customer: I changed the filters after he left which was about 5 weeks ago. I also noticed some black soot on my floors - all three levels 1, 2 and 3.JA: Do you plan on doing the work yourself?Customer: NoJA: Anything else we should know to help you best?Customer: Can't think of anything

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D.E. Anderson

Industrial Refrigeration Service Manager

370 satisfied customers
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