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I have a Kenmore Front Load washer that smells bad. I have

I have a Kenmore Front Load washer that smells bad. I have changed the drain hose and cleaned the inner discharge hose. I have run Affresh, bleach, baking soda, vinegar, and bleach separately to no avail.JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?Customer: 970-C45192-30 The plate is stamped 09/06.JA: What are all the symptoms of the problem (error codes, flashing lights, etc.)?Customer: Just a very bad odour. No error codes or flashing lights.JA: What happened just before this problem started? What troubleshooting have you tried?Customer: Clothes began to smell musty. I cleaned the soap dispenser and found chunks of soap/mould there.JA: Anything else you want the appliance expert to know before I connect you?Customer: I'm good.

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Kelly

Owner/Technician

High School or GED

30,698 satisfied customers
Profile electric cook top, oven does not work but the

Profile electric cook top, oven does not work but the broiler does, do I need a new heating element for the oven or is it something more in depth?

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Tyler Z.

Appliance Technician

Bachelor's Degree

69,068 satisfied customers
What cause the freezer to frost up on the back wall of the

What cause the freezer to frost up on the back wall of the freezer?JA: What's the make and model? And have you checked the settings recently?Customer: Kenmore Model 596.69872991. Yes I have check settings; freezer 2 & refrigerator 6.JA: What are all the symptoms of the problem (error codes, flashing lights, etc.)?Customer: Frosting of the back wall of freezer. I have removed everything out of the freezer and it still frost up the back wall.JA: What happened just before this problem started? What troubleshooting have you tried?Customer: I turned off the freezer to melt the thick frost that had built up. Cleaned the freezer and refrigerator.JA: Anything else you want the appliance expert to know before I connect you?Customer: why is the frosting still happening in the freezer.

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Tyler Z.

Appliance Technician

Bachelor's Degree

69,068 satisfied customers
Simpson esprit 75 (Model # 22S750) agitates sporadically and

Simpson esprit 75 (Model # 22S750) agitates sporadically and mostly only one direction.JA: I'll do all I can to help. How long have you been dealing with this?Customer: 4 minutesJA: Do you plan on doing the work yourself?Customer: if poss...yesJA: Anything else you want the whitegoods expert to know before I connect you?Customer: sometimes the agitator progresses with 5 little pushes one way, then not the orther at all...sometimes good one way, then not the other, sometimes good both ways...but only ocassionally...spin cycle is unaffected...problem occurs on all cycle choices

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Appliance Guru

Service Technician

Associate Degree

25,324 satisfied customers
I have a new whirlpool ice maker that will make ice but

I have a new whirlpool ice maker that will make ice but won't eject it unless, you shut off (raise the arm) the ice maker for 4 hours then when you turn it back on (lower the arm) it will eject that batch.

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Appliance Guru

Service Technician

Associate Degree

25,324 satisfied customers
My Samsung Dryer - SDC 18808 - is completely 'dead'. I have

My Samsung Dryer - SDC 18808 - is completely 'dead'. I have followed the current to the main switch. That is OK, but when I check the main switch nothing happens: I have taken out the mainboard and upon testing there is no conduction through the main switch whether I press a short or a long time. Accordingly, no sign of life appear at all downstrw the main schwitch.JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?Customer: - continuing the above:JA: What are all the symptoms of the problem (error codes, flashing lights, etc.)?Customer: - no sign of life at all downstream of the main switch. I have tested the two thermal fuses on the backside of the dryer as well as the fuse on the main board close to the main switch. The symptom of the problem is DEATH. No signs, no sounds, no flipping or flashing in the window, no error codes, no life to produce an error code. Regards Tor.JA: What happened just before this problem started? What troubleshooting have you tried?Customer: Correction: The model is sdc 18809 and it is 6 years old. It worked as usual - without any complaints. At the next start it was completely dead..JA: Anything else you want the appliance expert to know before I connect you?Customer: As I mentioned - I have measured the continuity of the two thermal fuses at the back of the dryer as well as the one on the main boad. The last one was not isolated from its connections as it is 'glued' on the main board backbone. The dryer is disconnected from the mains for several days, but that does apparently not do anything..

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2,842 satisfied customers
I typed a question to you and then the internet shut down so

I typed a question to you and then the internet shut down so I start again.JA: I'll do all I can to help. How long have you been dealing with this?Customer: my elec fuse keeps tripping have narrowed it down to my fridge its a kelvinator NB400D-R i pressed a button i think is a reset but still trips do you have any ideas?JA: Just to clarify, what's the make and model of the appliance? And has it done this before?Customer: no never don it before it a Kelvinator 2 , 400 impression series,JA: Do you plan on doing the work yourself?Customer: if i can, NB400D-R serial no 72940931JA: Anything else we should know to help you best?Customer: no that's about it

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Appliance Guru

Service Technician

Associate Degree

25,324 satisfied customers
My Maytag Bravos XL Clothes Washer just lost power during a

My Maytag Bravos XL Clothes Washer just lost power during a wash cycle and is dead. Checked the breaker its fine. Checked the plug and where it's plugged in and its fine. Its a top loading machine and the lid is locked. There is still water inside it. I've had it less than a year. Any ideas?

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Appliance Guru

Service Technician

Associate Degree

25,324 satisfied customers
I have a Frigidaire Professional dishwasher and it has been

Hi Pearl, I have a Frigidaire Professional dishwasher and it has been making a crackling sound when we run it. We already looked in filter and see no big debris.JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?Customer: I opened door (it's running now) to find model #, but didn't locate it. Do u know where they put it? It's about 4 yrs old -- we bought it new.JA: Do you plan on doing the work yourself?Customer: Maybe. Depends on how insane the problem is.JA: Anything else we should know to help you best?Customer: Yes, you asked for model # and I was asking where you think they might stamp it.

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Appliance Guru

Service Technician

Associate Degree

25,324 satisfied customers
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