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Recent Antenna questions

Disconnected DISD and went to DT antenna, wait one, yes E420

disconnected DISD and went to DT antennaJA: What's the model number of your TV? How old is it?Customer: wait oneJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes E420 can't cng from cable to tv/dtv as other 2 tv doJA: How long has this been an issue? What happened right before this popped up?Customer: 2 tv have worked for 1 wk and 1 can't chg just chg form disk to ant 1 wkJA: Anything else you want the TV expert to know before I connect you?Customer: i have swaped tvs and no cable prob just can't chg from input cable to tv/dtv

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
The TV I gave my Mom (a sony not exactly sure what model)

Hi there - The TV I gave my Mom (a sony not exactly sure what model) has no sound she saysJA: What's the model number of your TV? How old is it?Customer: A few years, sony bravia 720pJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: I'm not at her place unfortately, how would she test that?JA: How long has this been an issue? What happened right before this popped up?Customer: She says it sounded like the sound was "fading" last night and then nothing todayJA: Anything else you want the TV expert to know before I connect you?Customer: That's it!

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Shahid

Owner of Repair Shop

High School or GED

16,800 satisfied customers
We are getting streaks and blotches on faces, Model code is

We are getting green streaks and blotches on facesJA: What's the model number of your TV? How old is it?Customer: Model code is VN55J6201. It is a little over a year oldJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes and yesJA: How long has this been an issue? What happened right before this popped up?Customer: Just started this afternoon when my husband turned it onJA: Anything else you want the TV expert to know before I connect you?Customer: No thank you

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
We have LG television and the picture keeps dropping out but

we have LG television and the picture keeps dropping out but there is still sound. can this be repaired or is it time for a new television?JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?Customer: its just in the last week, no I haven't tried switching it off but I will give that a try.JA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: no the menu does not appear when the problem occurs.JA: How long has this been an issue? What happened right before this popped up?Customer: the last couple of days. there is no warning, it just drops out and then we have to turn it off and on again until the picture returns, sometimes we have to do this several times. we don't have an antenna, we rely on foxtel for receptionJA: Anything else you want the TV expert to know before I connect you?Customer: no thank you

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Shahid

Owner of Repair Shop

High School or GED

16,800 satisfied customers
Server Inactivity Timeout - 601, geez, don't know model

Server Inactivity Timeout - 601JA: What's the model number of your TV? How old is it?Customer: geez, don't know model number, but SamSung smart tvJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: yes, but able to hook up to NetflixJA: How long has this been an issue? What happened right before this popped up?Customer: Just last night, 3/19/17JA: Anything else you want the TV expert to know before I connect you?Customer: Yes. Lot of sites saying "press" mute 1 8 2

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Mike G.

Television Repair Technician

Vocational, Technical or Trade Scho

10,788 satisfied customers
MOD:MW27FN1(-R) HOW DO YOU SET THE ASPECT RATIO OF TV

MOD:MW27FN1(-R) HOW DO YOU SET THE ASPECT RATIO OF TV SCREEN/ SETTING ON DISPLAY. THE WORDS AT THE BOTTOM ARE OFF CENTER TO THE LEFT. HOW TO CENTER THEM UP? THANKSJA: What kind of computer do you have?Customer: TOSHIBA 2004JA: Have you installed any updates recently?Customer: NOJA: Anything else you want the computer expert to know before I connect you?Customer: NO

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Nathan

Bachelors of Science

39,628 satisfied customers
The TV monitor is showing, 'No Signal'. I have disconnected

The TV monitor is showing, 'No Signal'. I have disconnected the power and antennae cable and re-connected and with no success. Thanks, PeterJA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?Customer: It's a Panasonic LCD TV Model no TX 32LZD800A. AS stated disconnected and reconnected the power and antennae cable. PeterJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Yes, TV menu works. I cannot receive any TV channels if that is what you mean by 'sources/inputs. I can watch videosJA: How long has this been an issue? What happened right before this popped up?Customer: It happened on Sunday morning. No Signal kept popping up now and then but would rectify itself. We watched TV on Sunday morning for 2 hrs and then turned it off. We turned on TV at 1900 but NO SIGNAL appeared continuouslyJA: Anything else you want the TV expert to know before I connect you?Customer: Since we purchased the TV some 5-7 years ago, there have been no problems

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Shahid

Owner of Repair Shop

High School or GED

16,800 satisfied customers
I purchased a 4 port HDTV amp CM-3414, oops, i have an hdtv

i purchased a 4 port HDTV amp CM-3414JA: Just to clarify, what's the HDTV's exact make and model?Customer: oopsJA: How long has this been going on? What troubleshooting have you tried?Customer: i have an hdtv antenna and its connected to only one tv at the moment using the single tv amp unit it came withJA: Anything else you want the electronics expert to know before I connect you?Customer: i get 22 digital chanels with the basic in line amp provided with the antenna .when i installed the 4 port unit so i could at a later date connect my other tvs i loose all but three channels. i connected the one tv thru the new 4 port amp and removed the in line amp provided with the antenna

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Louie

Senior Technician

Associate Degree

7,692 satisfied customers
I can't get my remote to do anything with the TV except turn

I can't get my remote to do anything with the TV except turn it off and on.JA: What's the make and model of your television? And is the remote the same, universal, or for another device?Customer: It's the remote that came with the TV. I don't know the model. Where would I look to find itJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: No nothing works but off and on.JA: How long has this been an issue? What happened right before this popped up?Customer: I was watching on demand on direct tv and swiveled the TV and the plug came loose. The TV went down and wouldn't come on. I reset the satellite and still nothing. So I reset the TV by unplugging it and holding down the button on the back of the TV for 10 seconds and then plugging it back in. The TV came back on but only off and on will work - and I couldn't get the satellite back - I'm on antenna TV now - not the satellite and the input won't work so I can't see the satellite. The bedroom TV shows that the satellite is back and working but I can't get there on the living room TV.JA: Anything else you want the TV expert to know before I connect you?Customer: I thought it was the remote so I called Directv but without being able to get to the satellite, they couldn't help me with their remote. When they found out the remote that came with the TV wouldn't work and I couldn't change the input, they told me to contact you.

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Aric

Owner/Operator of a custom AV company

Run A/V and repair business for over

41,988 satisfied customers
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