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  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
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Airport Express Problems

Airport Express, an Apple product, is a wireless router which was released in 2004. It is a smaller and more compact version of Airport Extreme. When connected to an Ethernet network Airport Express performs like a wireless access point. Airport Express can be used to stream music wirelessly through Airtunes, one of its features. It also works as an effective wireless range extender, and can be used as a printer or audio server. It is designed to handle as many as 50 networked users. While this is a generally reliable product, at times Airport Express problems do arise which are rarely hardware related. Some common examples of Airport Express troubleshooting are addressed here.

Why does Airport Express not work after the router and wireless connection were changed?

Sometimes the yellow light remains on indicating that there is an issue with Airport Express. Another pointer is that a computer does not connect with it. First try to reset Airport Express. If that does not work, one solution could be that Airport Express will need to be reconfigured to make it compatible with the new router. To reconfigure it is necessary to know the wireless network name (SSID) as well as the security key and password for the new router and encryption information (WEP, WPA, or WPA2). Connect Airport Express to the computer through an Ethernet cable. Once this is done the Airport Utility can be run and configure itself, then the Ethernet cable removed and Airport Express setup moved to where it is to be located. If Airport Express is being used as a wireless network extender it will work only with another Airport Express, Airport Extreme Base Station or Time Capsule.

Once Airport Express is unplugged and replugged it connects with some devices like the PC but not the iPad others. What should be done?

Unplug all systems from each other and also from the power for a few minutes. Then restart first with the modem, then Airport Express, then the computer. If the problem still persists reset Airport Express by pushing the reset pin at the rear and setup Airport Express again.

How does a user set the security lock on an Airport Express?

The first step is to update the software (refer to the upper left hand corner on Apple). Install all the updates; there must be a separate update for Airport Express. In the process the user has the option to create new passwords for base station Airport Express and wireless, as well as a new wireless network name.

When Itunes are played through Airport Express why does the sound cut out for a second every minute or two?

Intermittent sound in the stream could be due to a number of factors. Here is a list of possible solutions: It could be due to interference from portable phones, large metal furniture, cell phones, microwaves and other electronic appliances in the vicinity. Try to move Airport Express away from these possible impediments. The Airport card might be defective. A defective card will also create loss of connection with the web. A neighbor’s wireless network could be interfering with the base station. Move Airport Express and the PC to several different locations away from possible interference.

How does a user extend the network by adding a second Airport Express base station to one already in place after following setup instructions?

One minor mistake often made is that the Caps Lock is on during the setup which interferes with it. Turn off Caps Lock and redo the setup. This should resolve the problem. Airport Express is a very versatile router with additional appealing features, especially its music streaming ability. It is robust in operation and reliable though problems do arise at times. These are often minor and relate to settings. If you encounter a problem ask an Expert for Airport Express help.

Ask a Mac Support Specialist

Mike
Mike, Mac Medic
Category: General
Satisfied Customers: 6919
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
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5 Mac Support Specialists are Online Now

How JustAnswer Works:

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  • Get a Professional Answer
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    Ask follow up questions if you need to.
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Mac Support Specialists are online & ready to help you now

Mike
Mac Medic
Satisfied Customers: 6256
Over 20 years IT experience with Apple computers in publishing, marketing and design.
Ashik
Mac Helper
Satisfied Customers: 5282
7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Daniel
Mac Genius
Satisfied Customers: 4670
Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Recent Airport Express Questions

  • Hi there I have 2 issues at home, both related 1. I am constantly

    Hi there I have 2 issues at home, both related

    1. I am constantly having this frustrating issue on my iPad, " Safari cannot open page because the server cannot be found". Also sometimes on my Acer laptop I am unable to open some websites - this message comes up - oops - Google Chrome could not find....WWW. (modem issue?0

    2. Also I have purchased an airport express and I need to connect this wirelessly to my wireless modem Technicolor TG797n v3 (and NOT by Ethernet cable). As I want to play iTunes/spotify through my hi fi. The modem & hi fi are in separate rooms. Please help only if you are bale to do both

    Modem is Technicolor TG797n v3

    Thanks

    Kurt
  • Hi,Let me start by describing my setup and then my issue:iMac,

    Hi, Let me start by describing my setup and then my issue: iMac, MacBook centro grande swisscom router Time Capsule 1st gen 500GB OSX 10.7.5 AirPort Utility 6.3.1 My issue is that the MacBook can connect to the TC but the iMac can't.... haven't been able to backup since a few days. The TC wifi works fine. The error message is as follows: There was a problem connecting to the server "XXX Time Capsule.local" Check the server name or IP address, and then try again.

    Note: my ISP sent me a new router, which I changed. Since then the TC stopped working. I tried to connect back the old router but still have the issue

  • I have a new router and am unable to resume wireless printing.

    I have a new router and am unable to resume wireless printing. My operating system is OSX 10.8.5. The router is a Netgear AD5L2+, style: GADSL. I have the device access code, the wireless network key and the SSID. I trying to connect to a HP Photosmart C309G. I have the serial and the FPU for the printer. I was using Airport Express with a Westell router previously. I have the advanced configuration numbers for my system. Have tried many things in vain. Can you help?
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