I recently purchased an overseas flight from Los Angeles to
I recently purchased an overseas flight from Los Angeles to Okinawa Japan utilizing a web-site ticket agency. The flight is round trip for 1 week, I have my passport but my reservation from the airlines doesn't include my middle name which must match my boarding pass. Should I cancel?JA: Because traffic laws vary from place to place, can you tell me what state this is in?Customer: California and at Los Angeles International AirportJA: Has anything been filed or reported?Customer: I repeatedly reported the addition of my middle name to the airlines and on-line travel agency JetFly.com JetFly response "no problem" connecting airlines advise not authorized to make any name changes unless the reservation is cancelldJA: Anything else you want the lawyer to know before I connect you?Customer: My passport does not match my airline reservation because my middle name is ***** ***** the ticket....I am retired military and have numerous forms of identity....should I play it safe and cancel....I can not predict the strict enforcement of TSA
Second opinion] A few weeks ago I was denied boarding on an
Second opinion] A few weeks ago I was denied boarding on an American Airlines flight from BWI to CLT. Due to at the time what they thought was fraud. I was on my way to a funeral and NEVER made it. Long story short they have since apologized and issued a refund. However they have not issued a refund/credit for the expenses I encounter for being denied to board the plane. Cost such as a rental car and my return flight and the uber I had to take because mass transit was not running at the time. Furthermore the emotional distress of not being able to make the funeral of my late uncle. Do I have any sort of case here?
I purchased two business class tickets through the It was
Hello, I purchased two business class tickets through the https://www.onetravel.com/.It was flight with connection in Kuwait. Initially the time between arrival of the flight from Delhi and departure of the flight to US was about 2 hours.At the end of September, I was notified that by the OneTravel that Kuwait airlines rescheduled original flight from Delhi, making connection time less than 15 minutes long. They asked whether I accept the change. I immediately declined.As an alternative, Kuwait Airlines offered flights one day earlier or one day later than in original itinerary. I declined both of the options as well.Because the schedule change was made by the airline and I declined it, I was assured by the OneTravel that I am eligible for the full refund, but OneTravel needs approval of the airline to avoid me paying cancellation fees.Since that, I am not able to have my money back. I called OneTravel multiple times, spoke with countless representatives and supervisors, sent emails etc. They are claiming that airline is not responding to their approval requests. And it already continued for more than 2 months. It is very hard to believe that airline is not responding that long because when I emailed to the Kuwait Airline by myself, they confirmed my eligibility for full the refund in a couple of days.When I forwarded airline's response to the OneTravel, they essentially ignored it, saying that they did not receive anything from the airline.As result, OneTravel is not saying straight that they are refusing to return my money, but they are not taking any active steps to make it happen. Not sure what they are waiting for – I am not going to let it go, $3,600 for two business class tickets it's a lot of money.At this point of time I am considering the following steps:1) Complain to BBB2) Complain to ***** of Travel Agents (ASTA)3) File dispute with the credit card company I used for the payment4) Submit claim to the Small Claims Court5) Reach out to the Insurance company who covers the tripWhat is the course of actions you recommend me to take?If you are not sure, maybe you know the industry expert (attorney?) who can offer the advice.JA: What state is this in? And just to clarify, when was the purchase made? You just pay a $5 deposit now and the rest only when you get a reply from the Consumer Protection Lawyer. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason. I am Pearl, the Consumer Protection Lawyer's Assistant.Customer: New JerseyJA: Have you contacted the manufacturer?Customer: Please, read my messageJA: Anything else you want the lawyer to know before I connect you?Customer: No, I am good thanks
I was treated horribly on a recent trip on Air Canada, I
I was treated horribly on a recent trip on Air Canada, I used Air Canada's customer service complaint facility but was offer only 20% off on the price of a future air fair. I will provide details if you wish but it involved being lied to and spending the night at the Toronto airport.
Payment refund for airline seat assignment issue: I made
Payment refund for airline seat assignment issue:I made flight reservations by Princess Cruises Easy-air support. I paid for seat assignments but cancelled the flights reservation and booked another one. The airlines took my money end declined refund. I understand the T&C, but this particular case is not covered in the document. My argument is this: The flights booked were for April in 2017, way to far for Princess to confirm and generate ticket. (They issue ticket about 3-4 months prior the travel.) The airlines were not suppose to accept payment for seat reservation without confirmed booking and air ticket. This is what I learned from Delta (WestJet) and Air Canada (Lufthansa), on my current bookings.Details: American Airline reservation # GBMQOG 01Apr,2017British Airways # 2UAVBF 17Apr2017Princess finds this very unusual and suggests to escalate the issue.Do I have a case? Please advise.Thanks...Oscar
I have bought two different airline tickets: - One was
Hi there!I have bought two different airline tickets:- One was bought for the wrong date- Another one I was unable to catch my flight.First ticket:My brother bought the ticket for the wrong date, and I only found out about it when I was already at the airport. When I went to the American Airlines ticket office to try to reschedule my ticket for the same day, it was almost double the price of a new ticket, so I gave up on this ticket that day.Second ticket:The ticket it was bought for the right date, but I had a setback and wasn't able to make it. When I tried to cancel my withing 24h after I purchased it, the airline wasn't able to provide me full refund because of the DOT law that says that for full refund must be 7 days prior to departure, and unfortunately it was 6 days prior to departure. The airline only offered me 20% of the final amount as refund, that I didn't accepted, so I lost another ticket.My question:How is the most effective way to win a dispute? What do I need to do to open up a dispute trough my credit card about these two tickets? What is the exact procedure I should do to open up this dispute? What are the chances to win this dispute? Is there any trick or anything else I could do to win this dispute and receive my refund?
I am on Socical Security Disability but a year ago it was
I am on Socical Security Disability but a year ago it was stopped pending an investigation because they thought I was receiving income. I was given stock options from my employer American Airlines and it showed as punitive income. The S.S. Attorney said this could take well over 2 years to resolve. We have no children together. I solely rely on him financially. I have a home from before I married him, do I loose everything and become destitute? What are my options here? I'm in Texas and we were married 3 1/2 years sadly but knew each other our whole lives.
I purchased a business trip through Travelocity and they did
I purchased a business trip through Travelocity and they did not deliver and refused to refund my money. Plan had mechanical problems and was forced back home. Can you helpJA: What state is this in? And just to clarify, when was the purchase made?Customer: California, yes purchased was madeJA: Have you contacted the manufacturer?Customer: Travelosity, yes. Called American airlines as well no help from eitherJA: Anything else you want the lawyer to know before I connect you?Customer: I lost $10,000 business deal with endless possibilities because of this