I was treated horribly on a recent trip on Air Canada, I
I was treated horribly on a recent trip on Air Canada, I used Air Canada's customer service complaint facility but was offer only 20% off on the price of a future air fair. I will provide details if you wish but it involved being lied to and spending the night at the Toronto airport.
Payment refund for airline seat assignment issue: I made
Payment refund for airline seat assignment issue:I made flight reservations by Princess Cruises Easy-air support. I paid for seat assignments but cancelled the flights reservation and booked another one. The airlines took my money end declined refund. I understand the T&C, but this particular case is not covered in the document. My argument is this: The flights booked were for April in 2017, way to far for Princess to confirm and generate ticket. (They issue ticket about 3-4 months prior the travel.) The airlines were not suppose to accept payment for seat reservation without confirmed booking and air ticket. This is what I learned from Delta (WestJet) and Air Canada (Lufthansa), on my current bookings.Details: American Airline reservation # GBMQOG 01Apr,2017British Airways # 2UAVBF 17Apr2017Princess finds this very unusual and suggests to escalate the issue.Do I have a case? Please advise.Thanks...Oscar
I am on Socical Security Disability but a year ago it was
I am on Socical Security Disability but a year ago it was stopped pending an investigation because they thought I was receiving income. I was given stock options from my employer American Airlines and it showed as punitive income. The S.S. Attorney said this could take well over 2 years to resolve. We have no children together. I solely rely on him financially. I have a home from before I married him, do I loose everything and become destitute? What are my options here? I'm in Texas and we were married 3 1/2 years sadly but knew each other our whole lives.
I purchased a business trip through Travelocity and they did
I purchased a business trip through Travelocity and they did not deliver and refused to refund my money. Plan had mechanical problems and was forced back home. Can you helpJA: What state is this in? And just to clarify, when was the purchase made?Customer: California, yes purchased was madeJA: Have you contacted the manufacturer?Customer: Travelosity, yes. Called American airlines as well no help from eitherJA: Anything else you want the lawyer to know before I connect you?Customer: I lost $10,000 business deal with endless possibilities because of this
I cancelled my southwest tickets and money refunded back to
I cancelled my southwest tickets and money refunded back to my account but it has expiration date to use refund money sometime next year. my question is how transfer refund money into cash if I have no plan to use refund money for tickets again.
My wife and daughter attempted to travel to Botswana
My wife and daughter attempted to travel to Botswana recently, and Air France employees made several mistakes that cost us a lot of money, over $10,000, of which they have covered approximately $4,500. They are not responding to our latest correspondence, and we want to know if we sue them in order to recover our costs, what the likelihood of recovery would be. The details of the incident are below, and their earlier response is below that.Our recent experience with your company was a nightmare, and we spent a lot of extra money trying to repair the damage your LAX staff caused to our travel plans. We are writing to request compensation for damages caused by your staff.Ping Bauer and her daughter Jeannine Bauer were planning to travel with Air France from LAX to GBE (Gaborone, Botswana) on June 6, 2016. They arrived three hours early to LAX and requested boarding passes.1) Your staff told Ping she cannot transit through South Africa's Johannesburg airport without documents substantiating proof that her husband had given permission for them to travel without him.2) Your staff refused to speak with our travel agent, who insisted (correctly, it turns out) that South Africa does not require this for transit passengers.3) Your staff in the airport were rude, negative and dismissive to Ping. They refused to help look at different options that might be available.4) Your staff cancelled the original ticket despite protest from Ping, causing Ping and Jeannine to purchase additional tickets from Ethiopian Airlines to try to make it to Botswana in time to join the scheduled events.5) Ping and her friend asked why your staff canceled their flights, the staff at the counter said because they missed departure time, so the flights became unusable and were auto-canceled. When Ping tried to disagree with the cancellation, the staff gave her a Delta number and told her to call Delta to deal with it, because Delta is the one handling Air France in North America.What we found out from South African immigration officials:1) Transfer passengers travelling through Johannesburg don't need the parental permits. They need them only if the traveler enters South Africa. Ping and Jeannine travelled through South Africa's Johannesburg airport with no documents requested or reviewed. Ping and her friend made two separate recordings from the Johannesburg airport immigration officials confirming the above points. Your staff were either misinformed or they misconstrued South African rules and regulations.We had prepaid travel plans in Paris and South Africa, and the delays your staff caused meant missed events, extra flight time, extra flights, and a lot of extra stress. We had to buy other high-cost tickets to get into Gaborone in order to make planned events there. We still missed a day trip in Paris and a safari trip in Gaborone and couldn't back to the US in time for important school activities and other activities.The damages incurred were:1) Cost of second set of tickets: $45102) Missed trip in Paris and Safari trip in Gaborone.3) Extra six and a half hours of travel time4) Extra drives to and from LAX by our friend to try to help us5) Jeannine missed her vocal lesson on June 17th6) Jeannine missed her DMV permit test7) Jeannine didn't have enough rest and leave for her full scheduled summer program8) Jeannine missed her ACT practice test, and delayed her study schedules.We are requesting full compensation for the above list of losses, ...From Air France:From: AFKL Customer CareSent: Fri, Jul 22, 2016 3:22 pmcase 17762269 (KMM62187554V87184L0KM)Hello Ping,RE: Case Number *****I realize your frustration over the rude and inconsiderate behavior of the check-in staff at LAX. I'm really sorry to learn that our staff didn't allow you to take the flight because you didn't have documents substantiating proof that your husband had given permission to travel without him. I see transfer passengers travelling through Johannesburg don't need the parental permits and it was our agent's mistake who denied you boarding the flight.I understand you were unhappy because you had to purchase a new ticket on other airline and incurred extra cost, missed trip in Paris and Safari trip in Gaborone. Also, your companion, Jeannine missed her vocal lessons, DMV permit test and ACT practice test. Rest assured that this was not the experience we wished you would have when flying with us. If I were in your place, I'd be upset too. We expect our agents to be helpful, professional and polite at all times. I'm forwarding your comments to the appropriate leadership team responsible for internal follow up. Though, I'm unable to reimburse the extra cost you incurred, I'm issuing a $100 Delta Choice Gift to each of you. Just to let you know – we don't reimburse the ticket purchased on other airline and prepaid expenses.Ross P. Kramer
I am a Hungarian citizen. Several weeks ago I was supposed
I am a Hungarian citizen. Several weeks ago I was supposed to travel to Newark/New Jersey via a KLM/Delta Airlines joint flight. The initial travel route was Budapest – Amsterdam – Newark with a pre-purchased ticket and seat reservationFrom Delta Airlines (the operator of the flights)1. I was not notified about the cancellation of the flight from Amsterdam to Newark. I couldn't check-in online, so they had to know in advance that this flight will be cancelled. They took away my option to choose and they broke their own internal regulations. They sent me an email at 8:35 a.m. about cancelling the flight,(departure 11:20 a.m.) but I don't have a smartphone, so I was informed about the cancellation only at the airport in Budapest 2 hours before departure. A lady from Delta Airlines told me that she has no information regarding the cancellation and she didn't ask me whether I would like to fly in this case or not.2. Instead of a non-stop flight from Amsterdam – Newark, they transferred me to an Amsterdam-Atlanta-Newark flight (connection to Newark in Atlanta). Because of that, I arrived to Newark 7 hours and 18 minutes later than anticipated. I am 63 years old. It was not random that I chose this flight and this time. I have asthma, I had to check-out in Atlanta, and there were no carts provided, so I had to carry my 23kgs luggage and my carry-on bag, too.3. They did not apologize in Amsterdam at the Delta desk and they did not provide me the option of a phone call which I suppose would have been their obligation – I had to wait 3 hours 50 minutes for my connection. A lady at the Delta desk informed me that there is a non-stop flight to JFK, which also arrives earlier than my flight, but she has a lot to do, so she doesn't have time to change my ticket, moreover the airport in Newark is closer to New York City.4. I was discriminated/on the Atlanta-Newark flight/ because I asked for a corridor seat but they seated me in the middle whereas there were free corridor seats on the flight.5. My retour ticket was also through Amsterdam (Newark – Amsterdam – Budapest) however they changed my flight to a connection in Paris for reasons unknown to me and I was not given explanation. My original retour flight was not cancelled. This modified flight had 2 hours of delay and of course I missed my connection in Paris.Because of the above mentioned points, I want to sue Delta Airlines for:a) their inadequate customer serviceb) lack of informationc) national and age discriminationd.) they don't respect their own policyTo my mind this kind of service is unacceptable from such a superpower airline which promotes equality..Sincerly: Katalin Biroe.mail:***@******.***JA: Because traffic laws vary from place to place, can you tell me what state this is in?Customer: Europa-Georgia- New Yersey, but DELTA's headquarter is in Gergia, AtlantaJA: Have you talked to a lawyer yet?Customer: In U.S.-noJA: Anything else you think the lawyer should know?Customer: I can send you the reservations, tickets, letters to Delta and the answers
I was served with summons to appear in a debtor exam. I'm
I was served with summons to appear in a debtor exam. I'm not the debtor, but am the person most knowledgeable. The hearing date is 9/19 at 11. My plane lands at SFO 9/19 at 11:45... Do I still need to get the creditor to agree to continue? Can I request the court to continue? Is this something you can help with? Case # *****Thanks,Gene.JA: Since laws vary from place to place, what state is this in?Customer: CAJA: Do you have a copy of the warranty or receipt?Customer: YesJA: Anything else you want the lawyer to know before I connect you?Customer: No
Thank you for your help. I have paid $189 to use one week in
Thank you for your help. I have paid $189 to use one week in Vagas at the Carriage House, which when I went on-line there were several complaints about it and bed bug complaints. I guess I am stuck with going. I tried to use my free plane ticket GIFT they gave me, but I had to pick 3 different dates and I had already made reservations with the Global for the week from 9/17-9/22. The free airline company could not give me that date, just the others. Three months in advance, and I couldn't get the right date I needed! That is not through Global, it is through CASABLANCA EXPRESS, though given to me by Global as an enticement to purchase the club membership. Then I found out I would have to leave from Orlando, not Jacksonville if I used the tickets. Global never filled me in on all the catches. Then since I already reserved the week of 9/17-9/22, Global couldn't change the date to coincide with the airline dates they could give me. The man in charge at Global in Ormand Beach, Chris, who I spoke with has had other complaints the he has had to ward off, because I could tell by his responses. He said CASABLANCA was not part of Global and I was upset with them, not Global. I said, they gave the free tickets to me as an enticement. I told him that I made reservations with Global and then found out about the bed bugs. He insisted that the Carriage House was almost a 5 star place. He said it has good reviews. So I couldn't get anywhere with him! I just hate this club and want to get out of this. Your saying that there is no way, even though they have a lot on consumer affairs website? Isn't there a law against luring people and pressuring them into buying something and misrepresenting gifts they entice you with?