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Hello, I'm Robin. Welcome to JustAnswer. I'm reviewing your question now and typing up my reply. I'll post that in just a few moments.
If you sent your return by mail and the IRS still does not acknowledge that they have it then you should mail in a copy again. You can print another copy and then sign and mail it. You would not have a penalty for late filing because you have a refund.
TurboTax would tell you the same. They can track if you e-file but not if you print and mail.
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