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Hi. Sorry to hear. This happened with another client of mine. Just confirming that you called the IRS - trying to pinpoint. Thank you.
If you have called them already, write a short letter to with the following items:
Address your letter to the Adjustments/Correspondence (A/C) Branch at the service center that issued the notice. You should note the type of request you’re making at the extreme top of the letter — REQUEST TO ADJUST FORM [form number]. Use the bar-coded envelope that was sent with the notice to mail your letter.
Include a simple thank you and the telephone number where you can be reached in case the clerk at the IRS Service Center has any questions. Telephone contact between you and an IRS employee can take weeks off the Adjustments/Correspondence process.