I'm Anne. I've been preparing taxes for 28 years and I'll be happy to help you.
First, I totally believe that you efiled your tax returns to the state of IL, and for some reason that we will never know, they don't have it now. So what happens when you can't get a copy to print from the software you used?
There are 3 options here:
1-you can call the help line for the software you purchased (if you haven't done that yet)
2-you can print off blank forms and copy the information from the return you filed and send in the hand written returns to IL
3-you can find a "Fillable Form" and copy information from the return you filed on to the fillable form
Number 3 gives you a nice, clean return to send, but there's nothing wrong with sending a hand written return. When I first started as a tax preparer, we filled out all returns by hand. Computer tax programs were still on the horizon. I have clients who fill out their returns by hand every year (yes, still) and bring them to me to check them before they mail them.
If you choose option 2 or 3, you can then mail them to the address that is on the letters you received (and I always send any correspondence by certified mail, even if it's to a PO Box) or better yet, fax them . There is generally a name on the correspondence you receive, or at least a phone # ***** you can call to get their fax # ***** it's not already on the letter)
Printing off the original return will not prove that you efiled it to IL , so you really gain nothing by printing off THAT copy.
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