Have a Tax Question? Ask a Tax Expert
Hi. My name is ***** ***** I will be happy to help you.
The tax advocates will not help you unless the IRS is causing the problem. Have you checked status of your refund on the IRS website?
I am sorry but I cannot access your IRS records. I can give you general information or navigate you what to do but I cannot request your personal information like social security number or date of birth or even name. This is a public forum, not the IRS help desk. I am sorry if have been misled.
Anyway, if the IRS "Where's my refund" link states that there's no info, it means that your return had not been accepted, most likely had been rejected. You will need to check with whoever e-filed your return. If IRS received your return, the website would state that it was received and is being proceeded.
But what concerns me even more is the verifying identity letter. There's lot of fraud going on, taxpayer had been receiving fake letters to "confirm" their identity and their identity had been stolen. Another explanation is that IRS already received a return filed by somebody else with your social security number but something on the return triggered a red flag and the IRS sent you the letter.
First you need to start with the e-filing provider and confirm that your return had been accepted by the IRS. If not, mail the return on paper.
If you are dealing with the identity theft, it can take up to 12 months to get your refund. Something is not right not right if the IRS mailed you 5071C letter.
Sorry, but I cannot help you. You need to contact the IRS of get a representation who can talk to the IRS on your behalf.