This is the response I got from JustAnswer's support, and my reply to them, just so you will know what my complaint's are. My complaints are not really about your answer, but about the shoddy way that the JustAnswer website came across to me. As you read this, the YOU in my text is JustAnswer, not Jason Tyra, just so you know. And again, my issue is with JustAnswer, not with you, Jason Tyra.
None of what is stated below is as it was stated in the info screens that were presented to me. I was offered a specific PERSON to answer my question, and the price put forth was for this PERSON. That is what I agreed to. The good faith deposit was listed as FIVE dollars, not the full $46. The page showed deposit FIVE dollars, balance due upon receipt of answer $41. Only AFTER PayPal was pulled up, did the charge become the full $46. I should have known then not to pay it; that this was just another ripoff.I did not set the $46 price, YOU did. The person that came up was a NY Tax Attorney with a PHD, and the price for HIM was listed as $46. This is what I agreed to. This is NOT what I got.At no time was I offered a choice of persons to answer my question; at no time was I told that my question would be answered by a CPA. I would not have agreed if I was. I am as experienced as most run-of-the-mill-CPAs! The answer I received from the CPA YOU chose told me absolutely nothing I did not already know. I have not rated his answer, as I hate to rate
him badly, since I feel like his failure to answer my question is not necessarily his fault. I would have known from the beginning that he couldn’t answer my question, and would not have chosen him, and certainly would not have agreed to pay him $46!I am appalled at the falsity of the information I was given, the lies included in your answer below, and the fraudulent practices that led me to agree to ANYTHING you offered on your site. I have already complained through PayPal, and will not hesitate to follow through with them.Lies:
a customer sets the dollar amount that they are willing to pay
a good faith deposit for the full amount that they are willing to payI want a complete refund NOW. If my refund has not been processed by the end of the week, I will escalate my dispute for resolution with PayPal.Tricia JohnstonAccounting
Huntsville, ALFrom: JustAnswer Customer Support [mailto***@******.***]
Sent: Wednesday, June 01, 2016 3:52 AM
Subject: [#LNS-225-77522]: JustAnswer Customer CareHello,Thank you for contacting JustAnswer and I apologize for any confusion.When asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their question. Either before the question is posted, or before the Expert's response to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their question. The deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their question. The charge that was made to your account was for the good faith deposit.The Expert who answers a customer’s question is paid only after the customer gives their answer a positive rating. The Expert is paid using the customer’s good faith deposit, so an additional charge is not made to the customer unless the customer decides to leave a bonus for their Expert that exceeds the value of the credit already on the customer’s JustAnswer account.An overview of this process can be found on the How It Works page:http://ww2.justanswer.com/how-justanswer-worksThe reason behind the good faith deposit is to assure both Experts and customers that the transaction
will be successful. The customer knows that if the answer is unsatisfactory, then their deposit will be refunded as part of our 100% satisfaction guarantee. The Expert, in turn, knows that the funds to pay for their answer have been authorized and will be available once the customer rates the answer as satisfactory.If you have any additional questions, please reply to this email and I will be happy to assist you.Regards,Ervin R.