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Barbara
Barbara, Enrolled Agent
Category: Tax
Satisfied Customers: 2863
Experience:  18+ years of experience in tax preparation; 25+ years of experience as a real estate/corporate paralegal.
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My husband & I never received our 2014 income tax refund.

Customer Question

My husband & I never received our 2014 income tax refund. How do we, who dome contact to resolve this issue?
Submitted: 6 months ago.
Category: Tax
Expert:  Barbara replied 6 months ago.

Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.

Call the IRS: 1-***-***-**** hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 4 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

Or you can contact your local IRS office. See this IRS website for local IRS offices -http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

https://ttlc.intuit.com/questions/2928510-i-filed-and-completed-my-taxes-last-year-2014-but-never-received-federal-refund-it-says-i-m-due-one-but-i-ve-never-gotten-it-what-s-going-on

If you have not received your PA state tax refund, you will have to call the PA Department of Revenue at(###) ###-####

Please let me know if I can assist you further.

Thank you and best regards,

Barb

Expert:  Barbara replied 6 months ago.

Just following up with you to see if you have any other questions or concerns. If so, please let me know so I can assist you further.

Best regards,

Barb

Expert:  Barbara replied 6 months ago.

Just following up with you to see if you have any other questions or concerns. If so, please let me know so I can assist you further.

Best regards,

Barb