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Stephen G.
Stephen G., Sr Income Tax Expert
Category: Tax
Satisfied Customers: 7067
Experience:  Extensive Experience with Tax, Financial & Estate Issues
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My 2015 Turbo Tax CD will not load in my computer drive. The

Customer Question

my 2015 Turbo Tax CD will not load in my computer drive. The icon does not
show up.
Thank you.
Maria Hale
Submitted: 1 year ago.
Category: Tax
Expert:  Mark Anderson replied 1 year ago.
You might have to find the program to install it on the disk. In my computer select that drive and see if you can open the install file.
Expert:  Mark Anderson replied 1 year ago.
Here is some additional information:https://ttlc.intuit.com/questions/1899518-troubleshoot-installing-and-running-turbotax-on-windows
Expert:  Mark Anderson replied 1 year ago.
Can you look at the files on the CD using your computer?
Customer: replied 1 year ago.
I insert the disc, when I open the drive, the disc pops out and message appears "please insert disc into drive D".
I re insert the disc, same thing happens.
Expert:  Mark Anderson replied 1 year ago.
You sure the bottom is not dirty? Are you putting it in the right way?
Expert:  Mark Anderson replied 1 year ago.
Can you clean off the bottom?
Expert:  Mark Anderson replied 1 year ago.
http://windows.microsoft.com/en-us/windows/install-program#1TC=windows-7
Customer: replied 1 year ago.
It is brand new, I just opened the case it came in. It is going in the right way, printed side up.
Expert:  Mark Anderson replied 1 year ago.
I don't know. Maybe another expert can help.
Customer: replied 1 year ago.
Thank you anyway. I am reviewing the intuit additional information you sent.
Thanks again.
Expert:  Stephen G. replied 1 year ago.
Another expert here; I believe I have a better answer.If you contact TurboTax Support & register your product & it won't load due to CD Hardware issue (or any issue for that matter) they should give you access to the program so that you can download it from their website. You need to speak with their Customer Service or Sales Supervisor who can authorize the download key.Once you do that you'll be in business & they'll ship you a new disk too, free of charge of course.Steve G.

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