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Mark Anderson
Mark Anderson, Tax Attorney
Category: Tax
Satisfied Customers: 539
Experience:  Tax attorney and accountant
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Andy: I had just about completed my tax return. as I

Customer Question

Hello Andy: I had just about completed my tax return. as I was doing my state tax it asked me for info on my 2014 tax info. I was trying to find my 2014 tax. had problems with passwords and user name. Then the screen was gone so I don't know if it saved the info. when I signed it again it is asking for this info all over again. what do I do?
Submitted: 6 months ago.
Category: Tax
Expert:  Mark Anderson replied 6 months ago.
I need more information. Were you doing your taxes online? Can you reset your user name and password. I would try to do that. I would also contact their tech support to see if your information was saved. If it was not, then you might have to do it again. At least you know where everything goes.
Expert:  Mark Anderson replied 6 months ago.
We need more information. What program were you using? Did you do it online? I would try to sign in with your user name and password. Hopefully your information is saved. Otherwise you might have to start over.

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