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Since the IRS hasn't "fully processed" (whatever that means) your 2014 return, & given the unusual circumstances surrounding your 2014 return, I think I'd just prepare & file a 2014 paper return. You can attach a note to the face of the return which indicates that you've been told that the IRS has been unable to "fully process" your return due to identity issues. You can state that the Tax Preparer did not furnish you with a copy of your 2014 return, nor does she have a copy of your return in her files as required by Circular 230.
You can't file an "Amended Return" as you don't have the original return in order to properly complete the 1040X.
You might remind the Tax Preparer that she is required by IRS Regulations (Circular 230) to furnish you with a copy of your return (did she do this?) AND she is required to maintain a copy of your return in her records, not in a Turbo Tax file. See what type of a response this brings.