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What credit did the IRS disallow?
Send the letter back to the IRS by the requested date disagreeing with their findings. Indicate that you are in the process of researching the matter because there is an issue with your social security number that requires attention. Send copies of your W2s with the letter.
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In this case, you should schedule an appointment with a local office and sit down and talk to a supervisor about this matter. What it sounds like is that the IRS did not receive a copy of the W2 that you have, this is why they can't verify the information. You may want to check with the issuer of the W2 to make sure that they submitted a copy to the IRS. The IRS employees can only go by what documents they rec'd. If they did not receive a copy of the W2, then there is not much they can do. It is not up to them to track down W2s that employers do not send in.