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Your mother would get that from the IRS.
To e-file your 2015 tax return or other electronic forms, you must verify your identity with your Self-Select PIN or your Adjusted Gross Income from your 2014 tax return. If you don't have either, you can get an Electronic Filing PIN form the IRS.
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Thanks for coming back. That is very odd. If she filed her 2014 return they should have proof of that filing. If she filed very late it may not have been processed yet.
If the IRS cannot find her return for 2014 have you tried marking that no return was filed?
If they have the return and all matches what is the reason that no pin will be allowed?
If the IRS will not issue a pin then you will need to mail the return for your mother. I know mailing adds more time but it is still very early in the filing time.