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Hi. My name is ***** ***** I will be happy to help you.
It means that information IRS has on file from third parties or provided by you before doesn't match with information provided by you on the enrollment form. Did IRS provided any explanation or gave you a rejection code?
Rejection code will give a good idea what's wrong. However, if there's no rejection code (code 0 - 9), you have no other options but call IRS e-help desk at(###) ###-#### ***** select option 3.
In case you locate the code, here's the link with explanations what it means and how to resolve it: https://www.irs.gov/irm/part3/irm_03-017-277.html#d0e2149
scroll to section: 3.17.277.4.2 (01-01-2008)
What number did you call? Tuesdays and Wednesdays are usually busy, waiting time is about 30 - 45 minutes. Try to call between 7 a 9 am.
p.15 T1 looks likes internal numbers. The number you called is the business line, this can be busy especially during this time of year, but eventually they would transfer you to the correct department. Try the one I gave you. I know, it is hassle to call IRS. On overage I spend about 12 - 15 hours a week on the phone waiting for IRS to respond.
Anything else I can help you with today?
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