How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Wallstreet Esq. Your Own Question
Wallstreet Esq.
Wallstreet Esq., Tax Attorney
Category: Tax
Satisfied Customers: 577
Experience:  10 years experience
16356563
Type Your Tax Question Here...
Wallstreet Esq. is online now
A new question is answered every 9 seconds

I purchased 2014 turbo tax deluxe but had not been able to

Customer Question

i purchased 2014 turbo tax deluxe but had not been able to download it to my computer to file mu taxes. can you help me?
Submitted: 1 year ago.
Category: Tax
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Phillip B, EA replied 1 year ago.

I might be able to help, I have worked 5 tax seasons as a TurboTax tax expert. However, I might recommend calling TurboTax. They should provide free phone support, and their staff is more than likely available to assist you. I would do the following: go to https://support.turbotax.intuit.com/contact/ and enter a question - download issues would work. Then they will provide a call button, that will give you a phone number and a case number ***** call and keep the case number ***** screen. It will say 5 minutes, but they should likely respond immediately. The support person can sharescreens with you to help figure out the issue. If this works out, you could request a refund from us. If this won't work let me know, and I can do my best.

Related Tax Questions