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Im not sure Taxpayer Advocate will be able to assist him. I called but I guess the options/prompts I choose lead me to IRS Agent instead of Taxpayer Advocate. Last I spoke with them about another client, they told me that they could only "open a case" when the taxpayer had already been issued a lien against them. The problem/concern is that if taxpayer calls IRS and does eventually get a hold of a live agent, then, since no ITIN has been issued (at least he never received correspondence about it), how will agent find him in system and be able to give him status on his ITIN application? Who will know what the status on his original passport is, as far as if its been mailed back or still up at IRS? I feel I need to help him because he is only Spanish speaking and can't really communicate well and, although I advised he send in a certify copy of passport instead of original, I was the one who did all the filing for him. But my acceptance agent application expired before I could renew and I was no longer an ITIN ACCEPTANCE AGENT when I filed tax return along with ITIN application for him. So now I know I have no rights over his tax information. How else can I help him get his passport back? or get to the appropriate people who can help him?