Hello an dthank you for using Just Answer.I have not found where parliament has completed that office yet. With all the debating over who would be over the ombud office and what they could and could not do the service is not yet operating. The SARS Service Monitoring Office (SSMO) was launched in October 2002 as a channel for taxpayers to highlight areas where they do not receive the service they deserve. If you have not contacted this department yet you may wish to do so.
I understand your frustration but have no other help to add. I read through your history on this and sincerely wish I could say do this or that and your problem would be solved.