Are you there?
The truth is, the IRS IS more behind this year in processing returns than they have been in years past.
This should in no way be construed to mean anything other than what they told you, which is that they are behind.
In my 25 years of preparing taxes, I honestly can't remember a time when the IRS could not accept Schedule A (itemized deductions) until after a certain date.
There are some credits, such as the education credits for example, , that have been consistantly late over the years, but this year seems to a banner year for IRS to be behind in processing returns due to the late changes in Congress
Please see the link below:
If the link doesn't work, here' the address you may cut & paste into your web browser:
IRS Tax Filing Delay – Income Tax Filing Delay 2010
My point here is that just because your tax return is delayed by the IRS , there is, at this point in time, absolutely NO reason to assume the worst.
Normally, the IRS will send you a "letter of disagreement" should that be the case. Since you have not received a disagreement letter, then, at this point in time, there's no reason for you to assume that the IRS hasn't processed your tax return for any other reason other than they are behind.
I hope this helps.