Hello and thank you for using Just Answer.
Upon payment of the tax, any taxpayer may request a waiver of the assessed penalty and or interest. Facts surrounding the circumstances that prevented timely filing and or payment should be included when making the request.
It appear that they are being a little more lenient than they have to be. As I stated above, generally the business taxpayer is required to pay the entire amount of tax before they are allowed any leeway in the tax debt.
You acted very responsibly in speaking with OTC before the situation got totally out of hand. Business owners like you receive more assistance form tax authorities when they maintain the communication lines.
I know the economy is still not great but, if you can pay the 20% then you could request the abatement of the penalties and interest. This would reduce the remaining amount you owe.
I sincerely XXXXX XXXXX information is helpful,