Hello JA Customer,
It sounds as though you are trying to reach Turbo Tax support. Instead you have reached a totally separate website that helps people with tax questions, but we have no direct access to your TT account. You need to contact TT support for help with this issue.
This is the default that came up when I askked for Turbo Tax support!
Please refund my payment if this is the wrong site. Thank you!!!
I will send your request to the customer service department
You are welcome and I hope you have luck with TT in getting your issues resolved.