Hello again liz,
I am afraid I have exhausted all of the normal possibilities that this can happen.
When you electronically file a return, if the spelling of your name does not exactly match what is shown on the SS records which the IRS has on file for you, the return will be rejected. This would apply to both you and your spouse if you are filing a return as a married person.
If you are claiming any children or other dependents
on your return, the spelling of their names and their SS numbers must also match the SS records which the IRS has on file for you.
There are many times when even though you are reporting
the correct spelling of your name and the correct SS number for both you and your dependents, the records that the IRS have may not match due to mis-information which was supplied to them by Social Security. However, if your returns have been accepted in past years and you have filed the exact same information in past years, then this should not be an issue.
Unfortunately there is really no option to fix this problem, if none of the above situations apply to you. You cannot fix something when there is no apparently error, and you would have no choice now but to file your return by mail.
Again, I would double check just to make sure that no typograhical errors were made in the spelling of your name or your spouse's name or the names of your dependents, and that there were no typographical errors made in the social security numbers which were keyed in. If there are errors in those entries, then correcting them should enable you to complete your electronic filing. But if no such errors exist, you would now have to file your return by mail.
In the meantime you may also want to contact the Social Security Administration
to verify what they have on record for you as far as the spelling of your name and your SS number. The IRS receives their information from SS, so if SS has an error, then the IRS would also have incorrect information on file. So that is your starting point to get this corrected so that you may e-file in future years.
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Thank you liz, and let me know if you have more questions. I will be happy to help you with whatever I can.