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Cassandra
Cassandra, Tax Preparer
Category: Tax
Satisfied Customers: 306
Experience:  8yrs experience in taxation for individuals. CTEC Registered and an Authorized E-filer with the IRS
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why is it taking so long to get my state tax refund

Customer Question

why is it taking so long to get my state tax refund?
Submitted: 5 years ago.
Category: Tax
Expert:  Cassandra replied 5 years ago.
HelloCustomerand welcome to just answer

You can check the status of your refund here

https://www8.nystax.gov/PRIS/prisHome

or

You may also call our automated refund status inquiry line to get the same information. All callers can dial(NNN) NNN-NNNN In-state callers without free long distance should call 1-800-443-3200.
Customer: replied 5 years ago.
The information you gave is information you already gave me, I can access that myself. Does Cassandra have any other information besides the information I already have?
Customer: replied 5 years ago.
The information you gave is information you already gave me, I can access that myself. Does Cassandra have any other information besides the information I already have?
Expert:  Cassandra replied 5 years ago.
I am sorry, I don't have any other information.

Did you go through the refund status and if so, what did it say??
Customer: replied 5 years ago.
It only said that they have received my return and it was being processed. No further information was available. I was hoping you have some information, like contacting the state and being able to talk to someone directly.
Expert:  Cassandra replied 5 years ago.
I will look for a more direct number for you.

Question,

When did you file your return? how did you file it, paper, or e-file? How did you request your refund check or direct deposit?
Expert:  Cassandra replied 5 years ago.
http://www.tax.state.ny.us/nyshome/telephone.htm

The above link has numbers to them directly. However, they may not be able to tell you anymore information than you already have. Make sure to call them before 5pm your time.

I am also wondering if you have not given this enough time to go through.

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