I apologize for your misunderstaning of our site. We are not making money on IRS questions. We are a legitimate internet consulting site. If you check our profiles, you will see that we are a degreed professionals who field questions from persons such as you can, and provide the benefit of our experience and education to answer questions and provide low to medidum level consulting services to persons who would not otherwise be able to afford such advice and level of consulting. For example: My fee or a CPA fee for helping you with this kind of issue woulbe be in the range of 100 to 350 dollars. Howsever in this venue it is much cheaper. We have to charge something for a lot of reasons from the cost of running the site to the psychological elements related to how people value information.
We have experts on tax issues, medical issues, legal issues (where only licensed practicing attorneys may give answers), and a wide range of other categories as well.
It is true that some questions can be answsered by the IRS, but it is also true that we handle way more issues with taxes than the IRS will or can.
If you check my credentials yhou will see that I am a member of the tax advocactyh panel, which is an appointed position by the U.S. treasury to actually give advice to the IRS on how to fix its customer service issues and improve processes.
After we finish, you may have your account deleted.
Now about the IRS and the agent you spoke to:
I do not know why she said it was related to the 3K tax credit. It may be that she is saying that the credit reduced your tax liability or your adjusted gross income below the amount authorizing the full payment.
Do you have a copy of your return available, so that I can exchange information with you in order to determine your benefit by the formula?