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Kevin C.
Kevin C., Subaru Master Tech.
Category: Subaru
Satisfied Customers: 1727
Experience:  34 years of Subaru service experience, ASE Master Technician.
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From Agero actually, however I have a customer who is

Customer Question

my name is ***** ***** Agero actually, however I have a customer who is experiencing troble with the back hatch on her 2017 outback not locking or latching. could this be a technical issue?
JA: What year is your Outback?
Customer: 2017
JA: Are you fixing your Outback yourself? What have you tried so far?
Customer: she has tried to follow the instructions in the manual but the latch that she is supposed to turn right does not turn right
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Subaru
Expert:  Craig Manning replied 15 days ago.

Hello my name is ***** ***** I will be assisting you today! Give me just a minute to gather some research.

Expert:  Craig Manning replied 15 days ago.

If you are still in need of assistance I may be able to walk you through some tips to get the hatch to latch and lock. If possible it would be much easier to walk through over the phone.