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What exactly is happening when he tries to start the car?Is the alarm going off?
So is there a click or anything when he turns the key?Also, again, is the alarm actually going off?
do you have the remote for the door locks?
This style security system is very basic. He could close the doors and cycle the door locks. This will turn the security off completely. I do not think the issue is there. Is the car an automatic or manual?
The issue is probably in the shifter. I would have him put the car into neutral and try to start it. No sound means the switch on the side of the transmission isn't letting the power get to the starter or the ignition switch isn't working and sending any power. This isn't a security issue.
Yes, cycling the door locks resets the security system.
Have him put the car in reverse with the key on in the run position and check and see if the back up lights are working.
Ok, so we do know the switch is working at least I little. I still think this is the issue however because there isn't any sound at all when turning the key. At the very least he should hear the lockout relay click when he turns the key on to start if the security was the problem.
I don't know how many times I can say this. You are turning off the security when you unlock the car with the key fob.
If it's the inhibitor switch on the side of the transmission it needs to be replaced. Sorry to say there isn't a quick fix.
The only other way to turn off the security is to cycle the ignition from off to on 3 times, but the alarm isn't going off so I don't think that will do anything to help.
Well, I think if it had a short the alarm would be going off, but I suppose it is possible, however no sound when trying to start the car still leans towards the switch breaking the connection. There is a relay called a starter interrupt relay, this will click when you go to start it.
If the switch were bad, then I think you would lose more then just the starter. The radio, blower, wipers all wouldn't work if the ignition we the problem.
Give me a minute to try and locate the interupt relay. I am not sure it's shown anywhere in the service manual, but I can look.
I don't believe so.
Ask him if it's bolted in or if it's being held in with zip ties. plastic straps.
I think you should get it to a shop and have the inhibitor switch tested, but also if this is some kind of aftermarket security system the shop could remove it. It doesn't sound like the original system to me.
Again, if it's not original, he may be able to just unplug the box himself. Usually a small black box held in with zip ties on the aftermarket stuff.