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Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.
Check to see if the rod fell off the power liftgate motor, this is a common problem. I work at Subaru and have seen this before. There is also a recalibration procedure that needs to be performed. This can be done at the dealer. The rod is on the drivers side and is behind the trim panel on the pillar.
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Yes, you could try disconnecting the battery. Does it have a power liftgate?
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