Subaru Problems? Ask a Mechanic for Answers ASAP
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It would seem to me that the issue would be with the unit itself. If it wasn't then the dealer should have been able to locate the problem. That being said, the unit would have to come out to make sure they checked the wiring to the back of the unit. They should have had it out and made sure all the electrical connections were secure. If the heat was a factor here, it's probably got a cracked solder joint inside the unit. I would consider contacting Subaru of America at 1-800-Subaru3 to get a case opened. From the dealer side of it, it's difficult for them to just replace the unit without just cause under warranty. The dealer would end up footing the bill, so just like if it was you paying, they don't want to just toss parts at the car.
The company however could tell them to put a unit in, then they would cover it for the dealer and for you. Kind of a win win situation all around. Not to mention the car would be fixed :)
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It's been a few day's since you posted this. Thought I would check and see how you made out or if you need further assistance with this?