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Hello, Eddie here and I will do my best to help. If you open the lift gate, Do you see where the latch hits the striker at? What I want you to do, is while pulling the lift gate handle to open it, take a screwdriver and pry out on the latch, I believe the latch is actually closed and may need to be opened manually while pulling on the handle, you want to pull the handle and pry out on the latch finger where it hits the striker at. Here is a picture of a latch, pry out on the part that moves locking it into the striker. Let me know if that helps. Thanks.
Is it stuck all the way full open? or does it just not latch?
I could, but it is a premium service. Have you tried the button on the lift gate itself at the button?
At the bottom, not button.
Yes, they do, Subaru's road side assistance. this is a 2016 correct?
Year model 2016 outback correct?
I wanted you to try the button on the lift gate itself just to see if the remote wasn't sending a signal. This repair I feel sure will be under warranty. So in the event it needs a new sensor, or motor, I would surely think it would be covered.
I did , but not anymore. Did you try the button on the liftgate itself?
It's on the bottom and to the left.
Any luck with that?
Sweet. Glad you got it. They are usually not dealer trained techs. But a tech that has general knowledge. I would make an appointment to at the dealer asap. It likely set a code for something if it didn't work, and they can check codes and figure out what happened most likely. Let me know if you have any further questions. Thank you.
Thank you. I can only help so much from here.
I do agree sir. I am bound to the site rules and regulations however.