How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike V. Your Own Question

Mike V.
Mike V., Subaru Technician
Category: Subaru
Satisfied Customers: 20465
Experience:  Certified Subaru Technician, factory trained by Subaru.
2921078
Type Your Subaru Question Here...
Mike V. is online now
A new question is answered every 9 seconds

I have a 2005 Subaru Outback Wagon...the lock actuator on the

Resolved Question:

I have a 2005 Subaru Outback Wagon...the lock actuator on the hatch does not work...I replaced the entire lock assembly...still does not lock.

The other 4 doors will lock. What might be the problem?
Submitted: 5 years ago.
Category: Subaru
Expert:  Mike V. replied 5 years ago.
HI there! Does it make any noise when you try to lock it? Also, do you have a test light so we can check the circut? Let me know! Thanks
Customer: replied 5 years ago.

nothing happens when either remote is used or the toggle switch on the drivers door is pressed. the only way I can lock it is manually by moving the plastic lever on the actuator...I have not tested the circuit
Expert:  Mike V. replied 5 years ago.
OK, well that is the next place to look. This way we can determine if it is a broken wire or a faulty BIU. If you have a voltmeter or test light I can help you sort it out. Let me know
Customer: replied 5 years ago.
I will test the circuit....by the way what is a "BIU"
Expert:  Mike V. replied 5 years ago.
The BIU is for the body integrated unit. On most cars it is the body control module. 05 was the first year subaru used it and I believe it controls the security. If you find no power to the actuator when you hit the key fob, it could be the BIU not sending signal or the wire broken. If the wire is broken,look first at where it comes out of the car and into the hatch.
Mike V., Subaru Technician
Category: Subaru
Satisfied Customers: 20465
Experience: Certified Subaru Technician, factory trained by Subaru.
Mike V. and 8 other Subaru Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
 
 
 

Meet The Experts:

 
 
 
  • Kevin C.

    Subaru Master Tech.

    Satisfied Customers:

    1720
    34 years of Subaru service experience, ASE Master Technician.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SU/Subaruwiz/2012-5-24_23311_Picture1.64x64.jpg Kevin C.'s Avatar

    Kevin C.

    Subaru Master Tech.

    Satisfied Customers:

    1720
    34 years of Subaru service experience, ASE Master Technician.
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    Subaru Certified Technician

    Satisfied Customers:

    959
    ASE Master Tech 15 + Years
  • http://ww2.justanswer.com/uploads/TA/tamaz22/2012-9-29_142316_IMG0722.64x64.JPG tamaz22's Avatar

    tamaz22

    ASE Certified

    Satisfied Customers:

    363
    Subaru certified,ase certified,20years experience
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    333
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Engineer

    Satisfied Customers:

    212
    Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERcvb4xdcm/2011-2-8_22633_toddstechline2.64x64.jpg Canuck Tech's Avatar

    Canuck Tech

    Automotive Service Technician

    Satisfied Customers:

    170
    Trainer
  • http://ww2.justanswer.com/uploads/2P/2paulm/2012-4-4_183431_justabswer.64x64.jpg Paul M ASE Master's Avatar

    Paul M ASE Master

    ASE Master Tech

    Satisfied Customers:

    161
    ASE Master Tech 20+ Years